Our Team Leaders


The KnowWare Team

Our dedicated staff handles all aspects of ordering and technical support.

KnowWare Team


Adrienne COO

Adrienne, is the Chief Operating Officer managing all aspects of daily operations. She is also a Lean Six Sigma Black Belt.



Gretchen handles orders and fulfillment. She also provides technical support.

Adrienne COO


Adrienne COO

Nicholas (a.k.a. Nick) is head of technical support and system testing. He is an expert in both PC and Mac support for QI Macros.



Karen heads up our accounting department. She also provides technical support.

Adrienne COO


Adrienne COO

Shirley provides technical support and system test.



Jay is the author of Lean Six Sigma Demystified, Lean Six Sigma for Hospitals and QI Macros. Jay handles all of the coding and creative development for QI Macros. He also writes books, articles, blogs as well as creating many of the videos available on the website.

Adrienne COO