Six Sigma - Voice of the Customer (VOC)

Create a Voice of the Customer (VOC) Matrix in Excel


This video shows how to analyze the Voice of the Customer (VOC) in Excel with QI Macros. Branding involves repetition (31%) and understanding the customer (18.2%). VOC will help you deepen your brand.

QI Macros Practice

Open Lean Six Sigma Templates Planning Tools->Voice of the Customer


Books by Jay Arthur