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Six Sigma - Voice of the Customer (VOC)
Create a Voice of the Customer (VOC) Matrix in Excel
This video shows how to analyze the Voice of the Customer (VOC) in Excel with QI Macros. Branding involves repetition (31%) and understanding the customer (18.2%). VOC will help you deepen your brand.
QI Macros Practice
Go to the "Templates for Lean Six Sigma" section and select Planning & PM Tools -> Voice of the Customer Matrix
