QI Macros Technical Support

Most Common Support Questions - Office 365 for Mac

Installation Instructions and Troubleshooting

 

QI Macros does not Appear in Excel after Install, or after Excel and/or OS Updates

This is because Microsoft has not loaded QI Macros in Excel, as an add-in. This does not mean the QI Macros install files have not been placed on your computer, it just means that you need to add QI Macros manually, or by using the macro download listed below:

Download and Click on button in this file: Add-QIMacros.xlsm

Manual way to install/restore QI Macros Add-in:

  1. Open Excel, click Tools from the Excel ribbon and select “Excel Add-Ins.” Do you see QI Macros listed as an add-in?
  2. If not, click the “Browse” button and in the top-right corner of the Finder window, click in the Search option and search "This Mac" for the qimacros.xlam file. Were you able to find it?
  3. If so, select the qimacros.xlam file and press “Open” – QI Macros should now appear as an add-in in your Excel Add-Ins list. If it does, press “OK”.
  4. QI Macros menu will load into Excel and should now appear in your Excel sub-ribbon.

Current Version of Excel

- 16.21 (181205) | Released: Dec. 5, 2018 (Release History)

To check which version you currently have installed, go into Excel and select the "Excel" drop-down menu > About Excel. If you are not up to date with the most recent version of Excel, check for updates within Excel by selecting the "Help" drop-down menu and choosing "Check for Updates."

Office 365 Crashes when Trying to Create a Control Chart

This is because Microsoft has released an update package to Office 365 for Macs, that causes Excel to crash, when running QI Macros.

If this is occuring, check that there are no more pending updates within Excel by going to the Help menu and selecting "Check for Updates."

Note: If there are pending updates for the "Microsoft AutoUpdater," make necessary updates:

microsoft-auto-update

Once completed, go back to the Help menu and again select, "Check for Updates."

To open Excel in Safe Mode, hold down on the "Shift" key while clicking on your Excel icon.

You can also contact our technical support: support@qimacros.com or 303.756.9144.

Mac OS / Excel Compatibility

Compatible with Macintosh OS X 10.10 (Yosemite) and more recent Operating Systems

Compatible with these Microsoft versions of Office & Excel for the Mac

Excel 2016/Office 365 - can only be used with OS X 10.10 and newer.

Excel 2011 - can only be used with OS X 10.5.8 (Leopard) through macOS 10.13.14 (High Sierra) and QI Macros version of June of 2018 or earlier.

Excel 2008 - does not support macro code so only the QI Macros fill-in-the-blank-templates work with this version of Excel for the Mac.

Installation Completed with Errors / Can't be Opened - Software is from an Unidentified Developer

If you receive the following message when installing QI Macros, it is due to a security restriction:

Step 1

To install QI Macros, press ctrl + click on the install image and select Open:

mac-installer-ctrl-click-open

If this doesn't work, you can go to your System Preferences and select, Security & Privacy:

Step 2

Change the setting from, "Allow applications downloaded from: Mac App Store and identified developers" to, "Anywhere."
Note: You may have to unlock the settings (bottom left) to allow this change.

Step 3

Once completed, close Excel and re-run the installation. When the install is finished, open Excel - you will find the QI Macros menu in the Excel ribbon.

Please note: If you have recently installed or are using OS Sierra or High Sierra, Mac has disabled the "Anywhere" option. With that, if you are not able to install QI Macros, go to your Applications folder > Utilities > Terminal > and input sudo spctl --master-disable. Press enter and then input your password – this provides the “Anywhere” option under System Preferences > Security & Privacy > “Allow apps downloaded from:” portion of your Mac device.

Once the "Anywhere" option has been enabled, re-run the QI Macros install with Excel completely closed. When finished, open Excel - you should see the QI Macros menu in your Excel ribbon.

If the QI Macros menu does not appear, contact support@qimacros.com - we will need to send you the manual install files and instructions.

Where is QI Macros Installed on my Mac?

QI Macros files are loaded in:

Office 365 - Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel

qi-macros-install-files-mac-excel

Disable Excel Gallery of Templates

If the QI Macros menu does not appear in the Excel ribbon, after install, make sure the Gallery of Templates is disabled, when opening Excel.

To turn off the Gallery of Templates, go to Excel: Preferences:

Gallery of Templates-Preferences

General:

disable-gallery-of-templates-2

and deselect "Open Excel Workbook Gallery when application opens:"

disable-gallery-of-templates-3

Once you have disabled the Gallery,COMPLETELY quit out of Excel and reopen - the QI Macros menu will be located in the Excel ribbon.

No QI Macros Menu

1.) QI Macros has not been loaded in Excel as an add-in, and must be done so manually. To do so, select Tools > Excel Add-Ins > Browse and locate the qimacros.xlam file in the following pathway:

Office 365 - Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel

Select the qimacros.xlam file and press OK - QI Macros will now be loaded in your Excel ribbon.

2.) Or, this is potentially because Microsoft has released an update package for Office 365.

If this is occuring, check that there are no pending updates within Excel by going to the Help menu and selecting "Check for Updates."

Note: If there are pending updates for the "Microsoft AutoUpdater," make necessary updates. Once completed, go back to the Help menu and again select, "Check for Updates."

Completely quit out of Excel and reopen - do you see the QI Macros menu in your Excel ribbon?

If not, the QI Macros files are loaded in - Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel

If there is no QI Macros menu, or Excel crashes when opening, then you may not have VBA loaded. This sometimes happens if you install the trial and then purchase a key.

Please Note: Only QI Macros versions purchased in September 2015 or more recently are compatible with Office 365 for Mac. If your license is older, you will need to upgrade your QI Macros to the latest version.

To test if VBA is installed, click on Tools-Options-Record New Macro.
Excel will ask if you want to store the macro in the current workbook, click okay.
Then, click on any other cell in the worksheet. If Excel says it can't record, then you need to reinstall Office with VBA.

Microsoft's directions for reinstalling Office 365 can be found here: https://support.office.com/en-us/article/Download-and-install-Office-2016-for-Mac-using-Office-365-for-business-2eb5e0ad-eb5f-418c-a476-81be30e6fe4e

Error 68 / Error 68 - Device Unavailable

This error occurs because Excel cannot find the QITemplates folder of the QI Macros.

Normally, the QI Macros files are loaded in:
Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel

Excel, in its infinite wisdom decided to change Startup to Oppstart (Norwegian), Demarre (French) or whatever in international versions of Excel, but does not populate the StartupPath variable needed to find it. It does, however, populate AltStartupPath:

To make the QI Macros work correctly in international versions of Excel, you may need to:

  1. Make a new folder - Documents:QIMacros:xlstart
  2. Move the qimacros.xlam and QITemplates folder shown above from
    Macintosh HD : Users : User : Library : Group Containers : UBF8T346G9 : Office : User Content : Startup : Excel to this new folder.
    Startup will be in your language.
  3. Open Excel.
  4. Change Excel’s Preferences-General:
        At startup open All files in:  Documents : QIMacros : xlstart
    (It is not a good idea to have this alternate startup directory point to Applications:Microsoft Office 2011:Office:Oppstart:Excel as Excel may try to open the file twice.)
  5. Exit Excel and start it again. QI Macros should appear on Excel's menu and QI Macros will be able to find the QITemplates folder in the alternate startup location.

OR

Error 68 - Device Unavailable

This error occurs, because the Control Chart Rules file is located in the Excel folder - NOT in the QITemplates folder:

qi-macros-install-files-mac

Move the Control Chart Rules file into the QITemplates folder, quit Excel and reopen. QI Macros and all of its components will now be fully available.

Error 53

Visual Basic for Applications (VBA) was not enabled during the install of Microsoft Excel, or it became corrupted during install or during usage - this is mostly found in Excel 2016 and Office 365 for Mac.

VBA must be installed, in order to use QI Macros. To troubleshoot, reinstall Excel and make sure VBA is enabled.

Object Library Not Registered

This error occurs during installation when Operating System permissions are not set up correctly, or if the Carbon Registration Database is corrupted. This is due to either a OS install error or a Microsoft install error.

To troubleshoot this issue, you will need to reinstall Microsoft Excel, as the VBA was not correctly included during initial Excel installation.

If after Excel reinstall, the error message continues to show, this means the VBA has still not been included w/ the Excel install, as the Excel installer has been corrupted.

You will then need to reinstall your OS to have Microsoft install correctly.

No Mountable File Systems

This error occurs when your OS is damaged, and therefore cannot access the data available inside the installer, as it is a DMG file.

To troubleshoot this issue, send an e-mail to: support@qimacros.com, and we will send you the manual install files and instructions, as they are not pacakaged in a DMG format.

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