QI Macros Technical Support

Most Common Support Questions for Excel 2013

NOTE: Some Office 2013 users who have upgraded to Windows 10 have reported glitches, e.g., unable to open exisiting Excel files.

 

QI Macros Menu does not Appear in Excel

This is because your Microsoft security settings has removed the Alternate Startup pathway in Excel, once closed:

Download and Click on button in this file: Add-QIMacros.xlsm

Manual way to restore QI Macros Addin:

  1. Open Excel and select File > Options > Advanced
  2. In the Advanced section, scroll down to the "General" portion, and in the "At startup, open all files in" textbox, input the following: C:\Program Files\QIMacros\xlstart\
  3. Press "OK," close Excel and reopen - you should now see the QI Macros menu in your Excel ribbon.

Common Problems & Questions

I upgraded to Excel 2013. Why can't I see QI Macros on my menu?

If you have a version of QI Macros from 2011 to 2013, you might consider updating to the lastest version of QI Macros.

Otherwise, when you install a new version of Excel, the QI Macros aren't automatically moved to the new startup folder. You can reinstall from your backup CD or if you no longer have it, you will have to do this manually.

How to Move QI Macros

You may be able to move the old files to the new location using this tool: XLUpgrade.bat. Download and double click on it to move your files - then open Excel.

How to Move QI Macros Manually

1. Navigate to the c:\Program Files (x86)\Microsoft Office\Office12\xlstart (Windows 7 & 8)
- Excel 2007 files are in Office12
- Excel 2010 files are in Office14
- Excel 2013 files are in c:\Program Files\Microsoft Office 15\root\Office15\xlstart
- Excel 2016 files are in c:\Program Files(x86)\Microsoft Office\root\Office16\xlstart

Note: If you had to reinstall using an older QI Macros installer, your files may be in c:\xlstart.
Or you can upgrade to the latest version of QI Macros.

2. Copy the files and folders shown below:

install-file-location

3. Navigate to the C:\Program Files\Microsoft Office 15\root\office15\xlstart (or C:\Program Files\Microsoft Office\office15\xlstart). You may have to create an xlstart directory.

4. Paste the files and templates into Excel 2013's xlstart folder.

5. Restart Excel.

Warning: If your version of QI Macros is older than December 2012, you will need to upgrade QI Macros. Older versions will not work with Office 2013.

No QI Macros menu appears

You should see this menu:

qi-macros-menu

If you do not see the QI Macros menu, one of these things has happened:
  • Excel disabled QI Macros or removed the Alternate Startup pathway
  • Excel 2013 64Bit doesn't give the installer Excel's install directory.
  • Excel 2013 Beta was installed using Click to Run and additional manual steps are required to complete the installation.
  • Installer placed XLSTART folder directly onto C drive
  • Installer placed the install file in the AppData pathway
  • QI Macros installers prior to Nov 2012 install the files in Office 14, not 15
  • QI Macros is an enabled add-in (which blocks loading of the menu)

  1. Excel disabled QI Macros
    To re-enable either the qimacros.xlam file
    • In Excel, select File, Options and then Add-Ins in the left-hand column.
    • Next, click on Manage Excel Add ins at the bottom of the screen and click on the arrow next to the box and select Disabled Items:
    • Then, click on the GO button next to your selection to see all disabled items:
      disabled Excel add-ins
    • Select the QI Macros disabled file(s) and click Enable.
    • Once you've enabled all of the QI Macros disabled items, close Excel and re-start Excel 2013. The qimacros.xlam file should open automatically.

    If there are no disabled files:

    • Check to see if Excel removed the "At startup, open all files in" pathway when Excel was closed. To do so, open Excel and select File > Options > Advanced.
    • In the Advanced portion of Excel, scroll down to "General" and look to see if C:\Program Files\QIMacros\xlstart\ is inputted in the "At startup, open all files in" section:

    alt-startup-pathway

    • If this window is blank, input the startup pathway listed above, press OK, close Excel and reopen Excel - you should now see the QI Macros menu in your Excel ribbon.
  2. Excel 64-bit installed using Click to Run and additional manual steps are required to complete the installation.
    The files were installed in c:\xlstart:
  3. xlstart-altstartup-install-location


    Copy and paste these files into Excel 2013's XLStart folder:

    install-file-location

    Restart Excel 2013 to show the menu.

  4. Excel was installed using Click to Run and additional manual steps are required to complete the installation.

    Excel 2013 versions installed using Click-to-Run use a virtual file system which appears as a virtual Q drive. Unfortunately, you cannot access this drive and neither can the QI Macros. Therefore, QI Macros needs to be installed using an Alternate Startup Folder.

    There are three steps to this process:

1. Click on My Computer, the C drive and the QI Macros folder (c:\program files\qimacros\xlstart):

    If you have an XLSTART folder, open it. It should look like this:
    install-file-location
    If you installed Office 2013 32-bit on Windows 64-bit, look here:
    c:\program files(x86)\microsoft office\office15\xlstart
    If you do not have an XLSTART folder, contact us at support@qimacros.com and we can send the folder and its contents to you. Let us know if you purchased the software or are using the 30-day trial.

2. In Excel, click on File, Options and Advanced to open the window below. Scroll down to the General section and type the QI Macros location (c:\program files\qimacros\xlstart\)in the box labeled "At startup, open all files in:"

3. Close Excel and reopen it. QI Macros should appear on your Excel toolbar.

If your Excel is running slow, you might want to consider re-installing Excel using the traditional method.

  1. Installer placed the install file in the AppData pathway
  2. Note: If the necessary install file are not located in any of the pathways listed above, see if they are perhaps found in the following pathway: c:\ Users\ AppData\ Local\ VirtualStore\ Program Files (x86)\ Microsoft Office\ Office (11,12,14,15,16)\ XLSTART.

  3. Installer placed the XLSTART folder directly onto the C drive
    1. Look directly on your C drive, for the XLSTART folder. c:\program files\qimacros\xlstart - In mid-September 2017, we began using this folder for all installations in all versions of Windows and Excel 2007-2016.
    2. If you locate said folder, open - do you see a QITemplates folder, along w/ a qimacros.xlam file? If so, close Excel and move the XLSTART folder to one of the following pathways:
      • C: > Program Files > Microsoft Office 15 > root > Office15
      • C: > Program Files (x86) > Microsoft Office > Office 15
    3. Open Excel - you will see the QI Macros menu in your Excel ribbon.
  4. QI Macros was installed in Office14, not 15
    1. Find QI Macros files in c:\program files\microsoft office\office14\xlstart
    2. Move them to
      c:\program files\microsoft office 15\root\office 15\xlstart
      install-file-location

      If you installed Office 2013 32-bit on Windows 64-bit, look here:
      c:\program files (x86)\microsoft office\office15\xlstart

      Start Excel 2013 to find the QI Macros menu in your Excel ribbon.
  5. QI Macros set as Enabled add-in
    QI Macros were added to enabled add-ins. Go to Options/add-ins/Enabled add-ins and uncheck QI Macros. Restart Excel
    Uncheck QI Macros as Enabled Addin

No QI Macros Menu Appears in Professional Plus

If you have run the install and the QI Macros menu does not appear in your Excel ribbon, and you have Office Professional Plus, select Ctrl+Shift+Q to load the Add-In menu in your Excel ribbon.

There, you will find the QI Macros drop-down menu.

My Computer Crashed and I Can't Find My CD or Install File

Excel "Start Up" window does NOT appear

If you open Excel 2013, and the "start up" window does not appear, this is an indicator that your version of Office needs to be Repaired:

excel-startup-window

To repair, go to your Control Panel and select Programs > Programs and Features > Microsoft Office 2013 > Change > Quick Repair.

Once the repair has completed, open Excel - you will see the QI Macros in your Excel ribbon.

Compile Error in Hidden Module

compile error in hidden module


QI Macros were added to enabled add-ins. In Excel, go to Options/add-ins/Enabled add-ins and uncheck QI Macros. Restart Excel.

Uncheck QI Macros as Enabled Addin

VBA is not Installed

A small percentage of Office 365 users are finding that when they install Microsoft Office, VBA is not included. Unlike Office 2010 or 2007, you are not able to go into the Control Panel and simply select what features you want to include or disable in your Office Suite – VBA is supposed to be automatically included.

If it is not included, Microsoft says the workaround is to perform a Quick Repair via the Control Panel (Control Panel > Programs > Programs and Features > Microsoft Office 2013 > Change).

If that does not work, run an Online Repair.

If that does not work, completely uninstall Microsoft Office, using their “Fix It” tool: https://support.office.com/en-us/article/Uninstall-Office-2013-Office-2016-or-Office-365-from-a-Windows-computer-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US

This  will remove any traces of the previously installed version of Microsoft Office. Once completed, run a “clean install” from your Office 365 account.

Compatibility with Office 365 Desktop vs Online versions

Office 365 is a monthly service versus a one-time purchase. Some Office 365 plans include Excel Online and some include “desktop versions of Excel” that are loaded on your PC or Mac.

In order to use QI Macros, you will need to purchase a plan with a desktop version of Excel. See an excerpt from Microsoft's website below. Plans with the Desktop versions show the icons at the bottom.

office-365-plans

For more details see the Microsoft Office 365 Compare Plans webpage

If you do not have a Desktop version of Office 365, you can run the install, which will place the QI Macros files directly onto your root drive (C drive), in a folder labeled XLSTART.

From there, you will need to perform an Alternate-Startup in Excel. To do so, open Excel and go to: File > Options > Advanced > "At startup, open all files in," and enter the install location. For this example, it would be: C:\XLSTART\

Press "Ok," close Excel and reopen to find the QI Macros menu in your Excel ribbon.

Note: If you are not able to identify the location to place in the "At startup, open all files in" section, right click on the XLSTART folder, select Properties, and look at "Location."

If you require further assistance, contact: support@qimacros.com

Control Chart Templates - Values Overwriting Title

While XL2000-2010 have no problem with theQI Macros Control Chart Templates, Excel 2013 overwrites the title with UCL/CL/LCL values:

Excel 2013 Overwriting Title with Data Values

These can be 1) deleted or 2) moved back into position.

Excel 2013 Data Values Moved

We expect this problem to be corrected in one of Excel 2013's service packs.

Excel has stopped working

If Excel is closed and you try to open an Excel file link in Word:

Link to Excel file in Word

You may get one or more messages like this one:

Excel has Stopped Working

It will after 3 tries, Excel will give a message to open the file.

Excel opening file

If you click okay, it will open the file. This seems to be a problem between Word and Excel when there are add-ins like the QI Macros installed. There doesn't seem to be a Microsoft fix for this.

Solution: Open Excel before you click on embedded links.

Excel Crashes on Startup

There may be a conflict with other add-ins. The solution is to find out which one.

  1. Start Excel in Safe Mode by holding down the CTRL key and starting Excel.
    This will not load any add-ins.
  2. Click on File > Options > Add-ins:
    Excel 2013 Manage Addins Menu
  3. First click on COM add-ins and uncheck any unused add-ins.
    (The Acrobat Add-in seems to be especially problematic, due the preview feature. You can save a PDF directly from Excel.)
    Excel COM Addins Menu
  4. Then Click on Excel Add-ins and uncheck any unused add-ins.
    Uncheck Solver to speed up loading Excel unless you need it. Most users do not.
    Excel Addins Menu
  5. Close Excel and start Excel again (without Safe Mode) and see if this clears the problem. If not, repeat until you find the conflicting add-in.

Installation Instructions and Troubleshooting

Installation Instructions

  1. Close Excel.
  2. Double click on the QI Macros setup.exe file to run the installation wizard.
  3. Answer the prompts.
  4. Open Excel, you should see "QI Macros" on your menu bar.

qi-macros-menu

If the installation wizard ran correctly and you don't see QI Macros on your menu bar, Excel may have disabled the file. Its easy to re-enable the file.

  • In Excel, click on File, Options and then on Add-Ins in the left-hand column.
  • Then Click on Manage Excel Add-ins at the bottom of the screen and click on the arrow next to the box and select Disabled Items:

  • Then Click on the GO button next to your selection to see all disabled items:


  • Click on each of the qi macros disabled items and click Enable.
  • Once you've enabled all of the QI Macros disabled items, exit Excel and start Excel 2013. The qimacros.xla file should open automatically.

If the necessary files are located in the proper location:

  • Check to see if Excel removed the "At startup, open all files in" pathway when Excel was closed. To do so, open Excel and select File > Options > Advanced.
  • In the Advanced portion of Excel, scroll down to "General" and look to see if C:\Program Files\QIMacros\xlstart\ is inputted in the "At startup, open all files in" section:

alt-startup-pathway

  • If this window is blank, input the startup pathway listed above, press OK, close Excel and reopen Excel - you should now see the QI Macros menu in your Excel ribbon.

Test data for the charts is located at C:\Program Files\QIMacros\test data. You can use these spreadsheets or your own data to practice with the charts.

Basically you just select your data, go up to the menu bar and select the chart you want to run. Templates like the FMEA, Gage RR and DOE can be accessed by choosing the Lean Six Sigma Templates from the pull down menu.

Where do I find the QI Macros files on my PC?

QI Macros is loaded in the XLStart folder at c:\Program Files\Microsoft Office 15\root\Office15\xlstart. Your XLStart folder should contain the following files:

install-file-location

If you installed Office 2013 32-bit on Windows 64-bit, look here:
c:\program files (x86)\microsoft office\office15\xlstart

If you are having problems accessing the menu or templates and your XLStart folder contains some kind of temporary file, delete the temporary file and see if this solves the problem.

Running Windows 10 S?

Please note that QI Macros is not compatible with Windows 10 S. If you have this Operating System installed, and want to install QI Macros, you must upgrade to Windows 10 Pro: Windows 10 S to Windows 10 Pro

To Uninstall a QI Macros License or 30-Day Trial

QI Macros is an Excel add-in and not a separate application. Therefore it does not uninstall using Add/Remove programs. Instead follow the instructions below:

Run Uninstall File

Uninstall QI Macros Manually

Remove the qimacros.xlam file in:

C:\Program Files\QIMacros\xlstart\ or C:\Program Files\microsoft office 15\root\\office15\xlstart
Uninstalling the 30-Day trial:

If you uninstall the 30-day trial, you will not be able to reinstall it again. If you need more time to evaluate the software, send an e-mail to support@qimacros.com and ask for an extension.

QI Macros still shows up under "Add /Remove Programs"

QI Macros has been uninstalled. If you want to remove it from your Add /Remove Programs list, close Excel and run the Uninstall File.

30-day Trial Note: Even if you uninstall the 30-day trial you will not be able to re-install it. If you need more time to evaluate QI Macros, send an e-mail to support@qimacros.com and ask for a 30-day trial extension.

Other Issues or Error Messages

QI Macros is an Excel add-in. Therefore, many of the error messages you may receive are Excel error messages caused by your Excel configuration or security settings. Always make sure you have the latest service pak loaded.

We have included the most common errors here. If you can't find the error message and fix you are looking for:

  • make sure you have the most recent Excel Service Pack loaded
  • search Microsoft's Support page or
  • contact us via e-mail at or phone at 1-888-468-1537

Tech Support Archives

Rare issues and issues with older versions of the QI Macros

 

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