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Six Sigma Training Content Outline

Section 1: What is Six Sigma?

Why Six Sigma?

  •         Benefits of Six Sigma
  •         Potential Savings for a $10 million/year 3 sigma business

What is Six Sigma?

  • TQM versus Six Sigma
  • Six Sigma in Parts per Million
  • Staircase to World Class Quality
  • The Journey to Six Sigma

How to Successfully Implement Six Sigma and Avoid the Common Pitfalls

  • The Seven Deadly Mistakes in Implementing Six Sigma
  • Three Types of Response to Change
  • Factors that Influence Adoption
  • Why Six Sigma Simplified?
  • Use the 4-50 Rule
  • The Dark Side of the 80/20 Rule
  • The Power of Diffusion
  • The Universal Improvement Process
  • Secrets to Six Sigma Success

Six Sigma Simplified

  • Focus the Improvement
  • Improve Mission Critical Systems
  • Sustain the New Level of Performance
  • Honor Your Progress

Section 2: Laser Focus the Improvement

Business Models

  • The Discipline of Market Leaders
  • Growing Your Business
  • The Balanced Scorecard
    • Financial Growth
    • Customer Satisfaction
    • Growth and Development
    • Productivity and Quality

Create a Master Improvement Story

  • The Voice of the Customer
  • Choose the Indicators
  • Focus on Performance
  • Narrow Your Focus
  • Clarify Sponsorship
  • Initiate Root Cause Teams
  • The Secret to Six Sigma

Section 3: Improve the Process

Jargon Map

Double Your Speed

    • Universal Process Flow
    • Value Added Flow Analysis

Double Your Quality

    • The Hidden “Fix It” Factory
    • Focus on Performance
    • Narrow Your Focus
    • Identify Root Causes
    • Implement Countermeasures
    • Verify Results
    • Review and Refocus
    • The Secret to Six Sigma

Section 4: Sustain the Improvement

Define Your Process

    • The Universal Process Flow
    • Flowchart Your Process

Choosing the Right Chart

    • What are You Measuring?
      • Cycle Time
      • Defects
      • Measured data
    • Attribute versus Variable Data
    • Choosing an Attribute Chart
    • Choosing an X Chart
    • Sample sizes

Analyzing the Data

    • Stability Analysis
      • Upper and Lower Control Limits
      • Special Cause Variation
      • Unstable Conditions
    • Capability Analysis
      • Histograms
      • Specification Limits versus Control Limits
      • Cp and Cpk

Section 5: Honor Your Progress

Recognize and Reward

Review which objectives are:

    • On Target
    • In Trouble
    • In Jeopardy


Staircase to World Class Quality