{"id":7944,"date":"2026-05-05T01:00:03","date_gmt":"2026-05-05T07:00:03","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=7944"},"modified":"2026-02-18T16:00:06","modified_gmt":"2026-02-18T23:00:06","slug":"are-you-too-comfortable-fixing-stuff-that-shouldnt-be-broken","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/are-you-too-comfortable-fixing-stuff-that-shouldnt-be-broken\/","title":{"rendered":"Are You Too Comfortable Fixing Stuff That Shouldn&#8217;t Be Broken?"},"content":{"rendered":"\r\n<p>Seems like everywhere I shop, employees are more comfortable fixing stuff than fixing the process. Does this sound familiar?<\/p>\r\n<p><em>Download my free ebook, <a href=\"https:\/\/www.qimacros.com\/pdf\/Agile-Process-Innovation.pdf\" target=\"_blank\" rel=\"noopener\">Agile Process Innovation &#8211; Hacking Lean Six Sigma for Results<\/a>.<\/em><\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1121945783?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;Hi, I&#8217;m Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Hospitals-Improving\/dp\/1259641082\/\">Lean Six Sigma For Hospitals<\/a>\u201d and <a href=\"https:\/\/www.qimacros.com\/demo\/\">QI Macros [software]<\/a>.<\/p>\r\n<p>&#8220;Have you ever gone somewhere and watched how the business works and [thought], \u201cWhy? Why do they do it that way? That&#8217;s sort of silly. Why don&#8217;t they do it a faster, better, simpler, cheaper way?\u201d But people seem to be more attracted to spending their time continuing to fix things that are broken.<\/p>\r\n<p>&#8220;When I was in the phone company, we had whole departments dedicated to fixing stuff that wasn&#8217;t right. You know, service order errors and billing errors and all this other stuff. Nobody said, &#8220;Hey, I wonder if we could fix this so that that doesn&#8217;t happen anymore.&#8221;<\/p>\r\n<p>&#8220;What would it be like if there were no more things to fix? I don&#8217;t know, but I&#8217;d like to find out.<\/p>\r\n<p>&#8220;That&#8217;s my Improvement Insight. Let&#8217;s go out and improve something this week.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Seems like everywhere I shop, employees are more comfortable fixing stuff than fixing the process. Does this sound familiar? Download my free ebook, Agile Process Innovation &ndash; Hacking Lean Six Sigma for Results. &#65279; &ldquo;Hi, I&rsquo;m Jay Arthur, author of &ldquo;Lean Six Sigma For Hospitals&rdquo; and QI Macros [software]. &ldquo;Have you ever gone somewhere and [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":8205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290],"tags":[653,168,170],"class_list":["post-7944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improvement-insights","tag-fixing-stuff","tag-qi-macros","tag-six-sigma"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=7944"}],"version-history":[{"count":9,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7944\/revisions"}],"predecessor-version":[{"id":8250,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7944\/revisions\/8250"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/8205"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=7944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=7944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=7944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}