{"id":7942,"date":"2026-01-20T01:00:50","date_gmt":"2026-01-20T08:00:50","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=7942"},"modified":"2026-02-18T14:55:32","modified_gmt":"2026-02-18T21:55:32","slug":"reset-lean-case-studies-from-dan-heath","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/reset-lean-case-studies-from-dan-heath\/","title":{"rendered":"Reset &#8211; Lean Case Studies from Dan Heath"},"content":{"rendered":"\r\n<p>At Colorado Lean Network conference someone recommended Reset by Dan Heath. It&#8217;s got some interesting Lean and Theory of Constraints case studies. The first one involves accelerating hospital receiving and delivery.<\/p>\r\n<p><em>Download my free ebook, <a href=\"https:\/\/www.qimacros.com\/pdf\/Agile-Process-Innovation.pdf\" target=\"_blank\" rel=\"noopener\">Agile Process Innovation &#8211; Hacking Lean Six Sigma for Results<\/a>.<\/em><\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1121943306?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;Hi, I&#8217;m Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Demystified-Second\/dp\/0071749098\/\">Lean Six Sigma Demystified<\/a>\u201d and <a href=\"https:\/\/www.qimacros.com\/demo\/\">QI Macros [software]<\/a>.<\/p>\r\n<p>&#8220;I was out at the&#8230; <a href=\"https:\/\/coloradoleannetwork.wpcomstaging.com\/\">Colorado Lean Network<\/a> Conference here in Denver, Colorado at the Children&#8217;s Hospital, and somebody recommended the book called <a href=\"https:\/\/www.amazon.com\/Reset-How-Change-Whats-Working\/dp\/1668062097\">Reset by Dan Heath<\/a>. I&#8217;ve liked the Heath brothers books, so I went and got this out of the library. It turns out that this is a bunch of case studies about Lean and the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Theory_of_constraints\">Theory of Constraints<\/a>. The very first chapter is about one hospital\u2019s receiving department.<\/p>\r\n<p>&#8220;It was taking them 3 days or longer to get supplies from the from the shipping dock to the right place in the hospital, which caused lots of people calling \u201cWhere&#8217;s my stuff?\u201d and lots of rework. So they aggressively went after trying to 5S and then simplify, streamline, and optimize how they handled everything that came in. It took them a while, but they got it down to the point where at the end of the day, there&#8217;s nothing left in the receiving room. This sped up everything in the hospital, right? Everything. So that was a good story.<\/p>\r\n<p>&#8220;Then later on, it talks about a Theory of Constraints [story]. Then later on, it says one of the things to do is map the process. That sounds like <a href=\"https:\/\/www.qimacros.com\/quality-tools\/value-stream-map\/\">Value Stream Mapping<\/a>. So, if you&#8217;d like some case studies about Lean covering different environments, go read Dan&#8217;s book. I checked it out of the library because I&#8217;ve found that sometimes some books are more feather than leather, so what I want to do is actually check out a book before I actually buy a copy.<\/p>\r\n<p>&#8220;So, that&#8217;s my Improvement Insight. Let&#8217;s go out and improve something this week.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>At Colorado Lean Network conference someone recommended Reset by Dan Heath. It&rsquo;s got some interesting Lean and Theory of Constraints case studies. The first one involves accelerating hospital receiving and delivery. Download my free ebook, Agile Process Innovation &ndash; Hacking Lean Six Sigma for Results. &#65279; &ldquo;Hi, I&rsquo;m Jay Arthur, author of &ldquo;Lean Six Sigma [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":8190,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290],"tags":[652,651,166,358],"class_list":["post-7942","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improvement-insights","tag-colorado-lean-nework","tag-dan-heath","tag-lean","tag-theory-of-constraints"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7942","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=7942"}],"version-history":[{"count":6,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7942\/revisions"}],"predecessor-version":[{"id":8281,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7942\/revisions\/8281"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/8190"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=7942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=7942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=7942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}