{"id":7477,"date":"2025-05-13T01:00:03","date_gmt":"2025-05-13T07:00:03","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=7477"},"modified":"2025-04-24T14:03:58","modified_gmt":"2025-04-24T20:03:58","slug":"psychological-safety-in-quality-improvement","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/psychological-safety-in-quality-improvement\/","title":{"rendered":"Psychological Safety in Quality Improvement"},"content":{"rendered":"\r\n<p>If you&#8217;re doing Quality Improvement, you should always be in a learning mode. If you create a safe space for people to learn (and to fail), you&#8217;re creating conditions where Quality Improvement can grow and thrive.<\/p>\r\n<p>Download my free ebook, <a href=\"https:\/\/www.qimacros.com\/pdf\/Agile-Process-Innovation.pdf\" target=\"_blank\" rel=\"noopener\">Agile Process Innovation-Hacking Lean Six Sigma for Results<\/a>.<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/1043943169?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;Well hi, I&#8217;m Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Demystified-Second\/dp\/0071749098\/\">Lean Six Sigma Demystified<\/a>\u201d and <a href=\"https:\/\/www.qimacros.com\/demo\/\">QI Macros [software]<\/a>.<\/p>\r\n<p>&#8220;One of the barriers I find to getting people involved in Quality Improvement is they have this fear that somebody will ridicule whatever they&#8217;ve decided to try to do and make fun of their knowledge of statistics or whatever it is. That&#8217;s one of the things that stopped them from trying anything, right?<\/p>\r\n<p>&#8220;So one of the things to think about is how do you create psychological safety for these folks where it&#8217;s okay to learn? It&#8217;s okay to learn, right? Maybe you do fail. So what? It&#8217;s a learning event, right?<\/p>\r\n<p>&#8220;All of these things are learning events, and so I want you to get this idea that if we embrace people&#8217;s learning curve and they&#8217;re going to have some frustration, they have to get through that frustration. Once they get beyond it, then they&#8217;ll be fine.<\/p>\r\n<p>&#8220;So create a safe space for Quality Improvement. Don&#8217;t lord knowledge over them because you know more than they do. Everybody knows more than you do. I saw <a href=\"https:\/\/en.wikipedia.org\/wiki\/Bill_Nye\">Bill Nye<\/a>, he says, \u201cI can learn something from everyone I meet\u201d. Bill Nye, the science guy.<\/p>\r\n<p>&#8220;So the idea here is, we&#8217;re always in a learning mode. I&#8217;m always learning. I learn something new about quality about once a week, once a month, right? Stuff that I didn&#8217;t know, because I didn&#8217;t need it yet.<\/p>\r\n<p>&#8220;All right, so that&#8217;s my Quality Improvement Insight for this week. Create a safe space for psychological safety so that people can embrace Quality and we can make it move more fully out into the world and make it a better place.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>If you&rsquo;re doing Quality Improvement, you should always be in a learning mode. If you create a safe space for people to learn (and to fail), you&rsquo;re creating conditions where Quality Improvement can grow and thrive. Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results. &#65279; &ldquo;Well hi, I&rsquo;m Jay Arthur, author [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":7689,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290],"tags":[606,168,140],"class_list":["post-7477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improvement-insights","tag-psychological-safety","tag-qi-macros","tag-quality-improvement"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7477","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=7477"}],"version-history":[{"count":10,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7477\/revisions"}],"predecessor-version":[{"id":7745,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7477\/revisions\/7745"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/7689"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=7477"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=7477"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=7477"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}