{"id":7172,"date":"2024-11-19T01:00:56","date_gmt":"2024-11-19T08:00:56","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=7172"},"modified":"2024-12-19T14:54:26","modified_gmt":"2024-12-19T21:54:26","slug":"taco-bell-one-piece-flow","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/taco-bell-one-piece-flow\/","title":{"rendered":"Taco Bell One-Piece Flow"},"content":{"rendered":"\r\n<p>My local Taco Bell uses one-piece flow, but is it working for customers?<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/995083577?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;I&#8217;m Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Demystified-Second\/dp\/0071749098\/\">Lean Six Sigma Demystified<\/a>\u201d and <a href=\"https:\/\/www.qimacros.com\/demo\/\">QI Macros [software]<\/a>.<\/p>\r\n<p>&#8220;You know, in Lean we talk about the idea of \u201c<a href=\"https:\/\/www.qimacros.com\/Moneybelt\/Subway-is-a-lean-work-cell-video.html\">One Piece Flow<\/a>\u201d: You have one thing and it gets all the way through the process. I noticed this in action at my local Taco Bell, and I think it may not be the best way to go about it.<\/p>\r\n<p>&#8220;When you come in, if you place an order at the drive-through window, if there&#8217;s somebody in front of you they fill that order before they take your order. Well, that collapses the time between when [they] took the order and when [they] provided it, which makes their metrics look better, right? But all of us in the queue are sitting there [wondering], \u201cWhen are they going to take my order?\u201d<\/p>\r\n<p>&#8220;So then [they] take [your] order, then you go down there, you pay and you get the thing. I think that&#8217;s highly inefficient. One Piece Flow can be used inappropriately, so let&#8217;s just think about how we&#8217;re going to do this and not bend the metric so that we look better. One Piece Flow is great unless you misuse it to make yourself look better.<\/p>\r\n<p>&#8220;That&#8217;s my Improvement Insight for this week. Let&#8217;s go out and improve something.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>My local Taco Bell uses one-piece flow, but is it working for customers? &#65279; &ldquo;I&rsquo;m Jay Arthur, author of &ldquo;Lean Six Sigma Demystified&rdquo; and QI Macros [software]. &ldquo;You know, in Lean we talk about the idea of &ldquo;One Piece Flow&rdquo;: You have one thing and it gets all the way through the process. I noticed [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":7309,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290],"tags":[166,592],"class_list":["post-7172","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improvement-insights","tag-lean","tag-one-piece-flow"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=7172"}],"version-history":[{"count":8,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7172\/revisions"}],"predecessor-version":[{"id":7443,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/7172\/revisions\/7443"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/7309"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=7172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=7172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=7172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}