{"id":6874,"date":"2024-02-13T01:00:38","date_gmt":"2024-02-13T08:00:38","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=6874"},"modified":"2024-02-08T15:25:19","modified_gmt":"2024-02-08T22:25:19","slug":"creating-a-quality-culture","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/creating-a-quality-culture\/","title":{"rendered":"Creating a Quality Culture"},"content":{"rendered":"\r\n<p>There&#8217;s a hard way and an easier way to create quality culture. Which one will you choose?<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/904541066?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;Hi, I&#8217;m Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Demystified-Second\/dp\/0071749098\/\">Lean Six Sigma Demystified<\/a>\u201d and <a href=\"https:\/\/www.qimacros.com\/demo\/\">QI Macros [software]<\/a>.<\/p>\r\n<p>&#8220;You know, I think when we think about this, everybody wants to create a Quality Culture, right? And they think that you need to do certain things to make that happen. Guess what? I don&#8217;t think that&#8217;s true.<\/p>\r\n<p>&#8220;One of the things we know is 70% of all change efforts fail, so even if you have the best of intentions, the most money, the best leadership commitment, 70% will fail. That&#8217;s a one-sigma performance. No, that&#8217;s bad!<\/p>\r\n<p>&#8220;So here&#8217;s what I would like you each to learn how to do: Tell a Quality Improvement story that you&#8217;ve worked on. I just go out and I say, \u201cI helped one Health Care System save $5 million in [denied insurance] claims\u201d and people in healthcare will [ask] \u201cWell, how did you do that?\u201d Then I can tell them a story about how we did some <a href=\"https:\/\/www.qimacros.com\/free-excel-tips\/what-do-i-do-with-my-data\/\">data analysis<\/a>, <a href=\"https:\/\/www.qimacros.com\/control-chart\/\">control charts<\/a>, <a href=\"https:\/\/www.qimacros.com\/pareto-chart-excel\/how-to-pareto-chart\/\">Pareto charts<\/a>, <a href=\"https:\/\/www.qimacros.com\/fishbone-diagram-template\/\">fishbone [diagrams]<\/a>, got people involved, did root cause analysis and came up with ways to save $5 million in denied insurance claims. That&#8217;s big money!<\/p>\r\n<p>&#8220;Or I could say \u201cI worked with one poultry manufacturing company and <a href=\"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/my-first-statistics-project\/\">helped them save $3 million in frozen chicken<\/a>.\u201d &#8220;What?! How did you do that?\u201d Well, they had an ammonia spill and they had to prove to the FDA that they hadn&#8217;t contaminated the frozen chicken. We had to compare it with these other [batches of chicken] using statistics.<\/p>\r\n<p>&#8220;So can you come up with a single lead sentence or something and then a little background information to get people going? They&#8217;ll [think] \u201cOh, that Quality stuff works!\u201d<\/p>\r\n<p>&#8220;I will tell you, spreadsheets are not that great. <a href=\"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/nobody-wants-read-spreadsheet\/\">Nobody wants to read your spreadsheet<\/a>, but a great story beats a spreadsheet every time. Learn how to tell great Quality Improvement stories and that will start to shift toward a Quality Culture. The more you do that, and the more you help other people\u2026<\/p>\r\n<p>&#8220;Take an apprentice, teach somebody something about Quality Improvement. Don&#8217;t wait for a training class, you can send them to my Yellow Belt training: free Yellow Belt training <a href=\"http:\/\/www.lssyb.com\">www.lssyb.com<\/a> and get them started. Then help them and coach them along a little bit until they can start to do it, and you start to build a quality culture one person at a time. Pretty soon it&#8217;ll start to spring up.<\/p>\r\n<p>&#8220;There&#8217;s a whole field of study around <a href=\"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/agile-hacks-for-making-lean-six-sigma-sticky\/\">the diffusion of Innovations<\/a>, which says if you can get 4% of the people in an organization doing something, it&#8217;ll stick; if you get to 16% it&#8217;ll take off. Now, you could wait for somebody else to do that, but I don&#8217;t think that&#8217;s a good idea. Start where you are, take some apprentice\u2026 you know, pretend you&#8217;re Obi-Wan, get a Padawan learner and teach them Quality Improvement.<\/p>\r\n<p>&#8220;That&#8217;s my Improvement Insight this week. Let&#8217;s go out and improve someone&#8217;s ability to understand Quality Improvement and to start to use the Tools of Quality to make improvements. Too easy.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>There&rsquo;s a hard way and an easier way to create quality culture. Which one will you choose? &#65279; &ldquo;Hi, I&rsquo;m Jay Arthur, author of &ldquo;Lean Six Sigma Demystified&rdquo; and QI Macros [software]. &ldquo;You know, I think when we think about this, everybody wants to create a Quality Culture, right? And they think that you need [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290],"tags":[48,168,322,140],"class_list":["post-6874","post","type-post","status-publish","format-standard","hentry","category-improvement-insights","tag-insights-tagged-as-healthcare","tag-qi-macros","tag-quality-culture","tag-quality-improvement"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/6874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=6874"}],"version-history":[{"count":6,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/6874\/revisions"}],"predecessor-version":[{"id":6934,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/6874\/revisions\/6934"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=6874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=6874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=6874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}