{"id":6133,"date":"2022-12-13T01:00:12","date_gmt":"2022-12-13T08:00:12","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=6133"},"modified":"2022-11-18T11:27:55","modified_gmt":"2022-11-18T18:27:55","slug":"seeing-the-invisible","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/seeing-the-invisible\/","title":{"rendered":"Seeing the Invisible"},"content":{"rendered":"\r\n<p>Absence blindness means that you can&#8217;t see what isn&#8217;t there. The tools of quality can help you see the invisible so that you can do something about it. Here&#8217;s how:<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/771652822?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;Hi, I\u2019m Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Demystified-Second\/dp\/0071749098\/\">Lean Six Sigma Demystified<\/a>\u201d and <a href=\"https:\/\/www.qimacros.com\/demo\/\">QI Macros [software]<\/a>.<\/p>\r\n<p>&#8220;There&#8217;s a concept called \u201cabsence blindness,\u201d and basically what that says is you can&#8217;t see what isn&#8217;t there. That&#8217;s why it&#8217;s kind of difficult to see things that are working well, because they just work well, but a defect or some sort of complication or issue raises this ugly head and you can see that one. It&#8217;s not invisible.<\/p>\r\n<p>&#8220;I have found that the great thing about a <a href=\"https:\/\/www.qimacros.com\/control-chart\/\">control chart<\/a> is it helps reveal what&#8217;s invisible: <a href=\"https:\/\/www.qimacros.com\/control-chart\/stability-analysis-control-chart-rules\/\">the process is stable or the process is going out of control<\/a>. It&#8217;ll do that before your vision can see or detect that change.<\/p>\r\n<p>&#8220;Same thing with the <a href=\"https:\/\/www.qimacros.com\/pareto-chart-excel\/\">Pareto chart<\/a>. Pareto charts help you narrow down your focus to get to the one thing that really needs to be fixed; it helps cure absence blindness.<\/p>\r\n<p>&#8220;The same thing with <a href=\"https:\/\/www.qimacros.com\/training\/videos\/cross-tab-pivottable-wizard\/\">pivot tables<\/a>; I find that a lot of data is hidden in all these event-driven errors. In hospitals, it could be things that you don&#8217;t want like medication errors or something like that. So when it happens here and there and every so often [it\u2019s invisible], but when you take that and summarize all the data you pull it down you can figure out exactly where medication errors are occurring, and it&#8217;s probably just in one place. It&#8217;s probably just one type of patient or whatever, right? So we can narrow that focus down. Pivot tables can help us summarize data so we can put them into a Pareto chart so that we can reveal what we can&#8217;t see.<\/p>\r\n<p>&#8220;I want you to get this idea that control charts, Pareto charts and histograms reveal the invisible\u2026 reveal the invisible. You know, what I call \u201c<a href=\"https:\/\/www.qimacros.com\/lean-six-sigma-articles\/invisible-low-hanging-fruit\/\">the invisible low-hanging fruit<\/a>.\u201d<\/p>\r\n<p>&#8220;So that&#8217;s my Improvement Insight: Let&#8217;s start using the tools of Quality to make everything visible so we can do something about it.<\/p>\r\n<p>&#8220;Let&#8217;s go out and and improve something this week.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Absence blindness means that you can&rsquo;t see what isn&rsquo;t there. The tools of quality can help you see the invisible so that you can do something about it. Here&rsquo;s how: &#65279; &ldquo;Hi, I&rsquo;m Jay Arthur, author of &ldquo;Lean Six Sigma Demystified&rdquo; and QI Macros [software]. &ldquo;There&rsquo;s a concept called &ldquo;absence blindness,&rdquo; and basically what that [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":6149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211,290,1,7],"tags":[481,439,118,70,482,168],"class_list":["post-6133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-mining","category-improvement-insights","category-jay-arthur-blog","category-six-sigma","tag-absence-blindness","tag-control-charts","tag-lean-six-sigma","tag-pareto-chart","tag-pivottables","tag-qi-macros"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/6133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=6133"}],"version-history":[{"count":5,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/6133\/revisions"}],"predecessor-version":[{"id":6152,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/6133\/revisions\/6152"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/6149"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=6133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=6133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=6133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}