{"id":5071,"date":"2021-08-03T01:00:18","date_gmt":"2021-08-03T07:00:18","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=5071"},"modified":"2021-10-15T15:13:20","modified_gmt":"2021-10-15T21:13:20","slug":"how-do-you-make-countermeasures-stick","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/how-do-you-make-countermeasures-stick\/","title":{"rendered":"How Do You Make Countermeasures Stick?"},"content":{"rendered":"\r\n<p>How do you make improvement countermeasures stick? The answer might surprise you.<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/571288545?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>&#8220;Hi I&#8217;m Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Hospitals-Improving\/dp\/1259641082\/\">Lean Six Sigma for Hospitals<\/a>\u201d and <a href=\"https:\/\/www.qimacros.com\/trial\/30-day\/\">QI Macros<\/a> [software].<\/p>\r\n<p>&#8220;You know, one of the things about countermeasures is when somebody else invents the countermeasure and makes you do it, guess what? You don&#8217;t like it very much. So when we were all told to wear masks, wash our hands, stay out of crowds\u2026 guess what? Some people really hated that. Now me as a Quality guy, I said \u201cOh, they know what the countermeasures are. I should wear my mask, wash my hands, stay out of crowds,\u201d but not everyone does that.<\/p>\r\n<p>&#8220;The same thing happens in [your] Quality Improvement project, right? When I\u2019m working with somebody, even if I know what the answer should be, guess what? I wait for them to figure it out on their own because when they come up with the countermeasure they own it, and when they own the countermeasure, guess what? They&#8217;ll do it.<\/p>\r\n<p>&#8220;That&#8217;s kind of a little secret: even if you know the right answer, sometimes you have to let the team figure it out for themselves. Then they&#8217;ll implement it and it&#8217;ll be wildly more successful than if you tell them, \u201cHey, wear your mask, wash your hands, stay out of crowds.\u201c<\/p>\r\n<p>&#8220;That&#8217;s my Improvement Insight for this week. Let&#8217;s go out and improve something this week.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>How do you make improvement countermeasures stick? The answer might surprise you. &#65279; &nbsp; &ldquo;Hi I&rsquo;m Jay Arthur, author of &ldquo;Lean Six Sigma for Hospitals&rdquo; and QI Macros [software]. &ldquo;You know, one of the things about countermeasures is when somebody else invents the countermeasure and makes you do it, guess what? You don&rsquo;t like it [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":5085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[320,290,7],"tags":[129,170],"class_list":["post-5071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agile-lean-six-sigma","category-improvement-insights","category-six-sigma","tag-countermeasures","tag-six-sigma"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/5071","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=5071"}],"version-history":[{"count":5,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/5071\/revisions"}],"predecessor-version":[{"id":5168,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/5071\/revisions\/5168"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/5085"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=5071"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=5071"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=5071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}