{"id":496,"date":"2014-04-04T06:47:26","date_gmt":"2014-04-04T06:47:26","guid":{"rendered":"http:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=496"},"modified":"2014-04-04T06:47:26","modified_gmt":"2014-04-04T06:47:26","slug":"creating-culture-quality","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/creating-culture-quality\/","title":{"rendered":"Creating a Culture of Quality"},"content":{"rendered":"<p>The April, 2014 Harvard Business Review has an article about creating a culture of quality. The authors found that a culture of quality will save $13,400 per employee per year. Surveyed participants also said it takes two hours to fix a mistake. Joseph Juran often said that companies lose a quarter (25%) of their revenue finding and fixing mistakes and errors, so this gives us a benchmark and a reason to embrace quality.<\/p>\n<p>&#8220;Companies that take a grassroots, peer-driven approach develop a culture of quality. Traditional strategies have little effect.&#8221;<\/p>\n<p><strong>Four Factors that Drive Quality<\/strong><\/p>\n<ul>\n<li><strong>Leadership<\/strong> &#8211; As Deming said: &#8220;The aim of superision should be the help people and machines and gadgets do a better job. Supervision of management is in need of overhaul.&#8221; Many of Deming&#8217;s 14 points highlight leadership.<\/li>\n<li><strong>Message credibility<\/strong> &#8211; Deming said: &#8220;Create constancy of purpose toward improvement of product and service.&#8221;<\/li>\n<li><strong>Peer Involvement<\/strong> &#8211; Deming again: &#8220;Break down barriers between departments. People in research, design, sales and production must work as a team.<\/li>\n<li><strong>Employee Ownership<\/strong> &#8211; Deming: &#8220;Remove barriers that rob workers of their pride of workmanship. Put everybody in the company to work to acocumplish the transformation.&#8221;<\/li>\n<\/ul>\n<p>\u00a0Obviously, since Deming began touting his 14 points decades ago, creating a culture of quality isn&#8217;t as simple as training a few Black Belts and moving on to other tasks. It requires endless commitment and attention from all employees. If you could save $13,400 per employee per year and add that to the bottom line what would that do for your company&#8217;s profitability? For your employee&#8217;s morale? For customer loyalty?<\/p>\n<p>The good news is that you can start today. The bad news is that you will never be finished. Lean Six Sigma is easy. Creating a culture of quality is hard. And it&#8217;s easy to kill a culture of quality. A new CEO can do it in a matter of months. How are you going to create and sustain the focus required?<\/p>\n<p>It isn&#8217;t easy, but it is worth it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The April, 2014 Harvard Business Review has an article about creating a culture of quality. The authors found that a culture of quality will save $13,400 per employee per year. Surveyed participants also said it takes two hours to fix a mistake. Joseph Juran often said that companies lose a quarter (25%) of their revenue [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,4,6,7],"tags":[133,166,79,170],"class_list":["post-496","post","type-post","status-publish","format-standard","hentry","category-lean","category-manufacturing","category-service","category-six-sigma","tag-culture","tag-lean","tag-quality","tag-six-sigma"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=496"}],"version-history":[{"count":2,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/496\/revisions"}],"predecessor-version":[{"id":498,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/496\/revisions\/498"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}