{"id":4168,"date":"2021-03-23T01:00:39","date_gmt":"2021-03-23T07:00:39","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=4168"},"modified":"2021-08-09T12:55:03","modified_gmt":"2021-08-09T18:55:03","slug":"is-your-product-or-service-lazy-crappy-or-whacky","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/is-your-product-or-service-lazy-crappy-or-whacky\/","title":{"rendered":"Is Your Product or Service Lazy, Crappy or Whacky?"},"content":{"rendered":"\r\n<p>Sometimes the language of Six Sigma is off-putting. I have found one way to get people&#8217;s attention is to use plain English to describe their product or service.<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/509874312?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;Your product or service suffers from three key problems: It&#8217;s either Lazy, Crappy or Whacky.<\/p>\r\n<p>&#8220;Lazy: Your product takes long breaks, goes out to lunch, spends the night on the town, comes in in the morning a little bit hungover\u2026 it&#8217;s not your people, it&#8217;s your product. If you watch your product, your people are busy but your product is hanging out, taking its time, sitting around having a cup of coffee. If you watch your product it&#8217;s not very busy, and so if you want to be faster you have to study your product not your people, right? Because out of a whole [hour], maybe 57 minutes out of every hour is the product sitting around. Three minutes out of every hour somebody is working on the product or service. If you don&#8217;t believe me, just watch it for a while and you&#8217;ll be stunned, right? You&#8217;ll be stunned by how much time your product is hanging out doing nothing.<\/p>\r\n<p>&#8220;The next one is Crappy: Guess what? Mistakes, errors, things that are broken, things that don&#8217;t fit together properly, I mean all of that kind of stuff, all of those kinds of problems\u2026 you\u2019ve got a crappy product, right? It doesn&#8217;t work, or it works intermittently (or whatever it is). I have a wi-fi modem and every once in a while it just decides to quit, like\u2026 what? Hey! Why don&#8217;t you reboot yourself? Power outages happen, why aren&#8217;t you smart enough to figure out how to reboot yourself? This is not rocket surgery, all right?<\/p>\r\n<p>&#8220;And Whacky: is your product too big, too small, too fat, too thin, too dense, too porous, too hot, too cold\u2026 whatever it is, right? It&#8217;s variable and all this variation costs you money. If you know anything about the Taguchi Loss Function you know the more you move away from a target value for whatever it is, it costs you more and more and more and more money. Does this make sense?<\/p>\r\n<p>&#8220;All right, so Lazy, Crappy, Wacky. That&#8217;s what&#8217;s wrong with your product or service. Let&#8217;s go out and improve something this week.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Sometimes the language of Six Sigma is off-putting. I have found one way to get people&rsquo;s attention is to use plain English to describe their product or service. &#65279; &ldquo;Your product or service suffers from three key problems: It&rsquo;s either Lazy, Crappy or Whacky. &ldquo;Lazy: Your product takes long breaks, goes out to lunch, spends [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4475,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290,4,6],"tags":[393,168,79,394],"class_list":["post-4168","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improvement-insights","category-manufacturing","category-service","tag-product-quality","tag-qi-macros","tag-quality","tag-service-quality"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/4168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=4168"}],"version-history":[{"count":5,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/4168\/revisions"}],"predecessor-version":[{"id":4256,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/4168\/revisions\/4256"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/4475"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=4168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=4168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=4168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}