{"id":345,"date":"2012-07-02T15:35:16","date_gmt":"2012-07-02T15:35:16","guid":{"rendered":"http:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=345"},"modified":"2012-07-02T15:35:16","modified_gmt":"2012-07-02T15:35:16","slug":"mistake-proofing-taco-bell","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/mistake-proofing-taco-bell\/","title":{"rendered":"Mistake-Proofing Taco Bell"},"content":{"rendered":"<p>When I went through Taco Bell&#8217;s drive through window this weekend and paid for my order, the cashier asked me if I wanted any sauce. &#8220;<strong>Mild,<\/strong> please,&#8221; I said.<\/p>\n<p>Then she took the order from the next car in line, who I suspect asked for <strong>hot<\/strong> sauce.<\/p>\n<p>When my order was ready, she grabbed some sauce and handed me the bag. Normally I would check, but I was in a hurry. Surprise, surprise, when I got home, I had hot, not mild sauce.<\/p>\n<p>Usually Taco Bell cashiers wait until the order is ready to ask what kind of sauce I want, which is a great way to avoid the kind of mistake caused by the process above.<\/p>\n<p>How can you mistake-proof your customer processes?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When I went through Taco Bell&rsquo;s drive through window this weekend and paid for my order, the cashier asked me if I wanted any sauce. &ldquo;Mild, please,&rdquo; I said. Then she took the order from the next car in line, who I suspect asked for hot sauce. When my order was ready, she grabbed some [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-345","post","type-post","status-publish","format-standard","hentry","category-jay-arthur-blog"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=345"}],"version-history":[{"count":1,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/345\/revisions"}],"predecessor-version":[{"id":346,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/345\/revisions\/346"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}