{"id":2286,"date":"2019-09-17T01:00:26","date_gmt":"2019-09-17T07:00:26","guid":{"rendered":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/?p=2286"},"modified":"2021-06-21T12:13:00","modified_gmt":"2021-06-21T18:13:00","slug":"its-not-my-fault","status":"publish","type":"post","link":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/its-not-my-fault\/","title":{"rendered":"It&#8217;s Not My Fault!"},"content":{"rendered":"\r\n<p>I was on a cruise and almost everyone had an explanation for why things weren&#8217;t going as planned. Almost everyone said or implied: &#8220;It&#8217;s not my fault!&#8221; Isn&#8217;t it time to take responsibility for reporting all faults whether it&#8217;s yours or not?<\/p>\r\n\r\n\r\n\r\n<p><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/346700655?title=0&amp;byline=0&amp;portrait=0\" width=\"720\" height=\"405\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><\/iframe><\/p>\r\n\r\n\r\n\r\n<p>&#8220;Hi, this is Jay Arthur, author of \u201c<a href=\"https:\/\/www.amazon.com\/Lean-Six-Sigma-Demystified-Second\/dp\/0071749098\">Lean Six Sigma Demystified<\/a>\u201d and the QI Macros [software].<\/p>\r\n<p>&#8220;I was on this Cruise in Scandinavia and we were in Oslo and we had to take a train over to Bergen to get to the cruise ship, and they said, \u201cWell, unfortunately they&#8217;re working on the tracks and so we have to take a two hour bus ride to get to the remaining four hours of train ride.\u201d And they said kind of like, \u201cWell, it&#8217;s not our fault,\u201d and then they said \u201cWell, we can&#8217;t leave yet because the catering truck hasn&#8217;t arrived from Oslo with the food for the train.\u201d Again, they say \u201cWell, it&#8217;s not our fault.\u201d<\/p>\r\n<p>&#8220;They said that phrase over and over again. I started listening for it and I heard that a lot: I would hear people say, \u201cWell, we could do this but we can&#8217;t because\u2026 and it&#8217;s not our fault.\u201d Even when I got on the plane to fly home the pilot said, \u201cWe could leave early but the cargo doors are still open because we&#8217;re waiting for stuff, so we may not leave until ten minutes late.&#8221; Well, why did you tell me we could leave five minutes early but we can&#8217;t because cargo is delayed getting to the plane? \u201cNot my fault; I&#8217;m just the pilot.\u201d<\/p>\r\n<p>&#8220;So one of the things I want you to listen for is people saying, \u201cWell, it&#8217;s not my fault.\u201d Yes it is. Guess what? If you&#8217;re not part of figuring out how to feed these things back to your company leadership so that you&#8217;ve fixed this stuff so that planes leave on time, so that food arrives in time for your train ride to wherever you&#8217;re going if you&#8217;re not part of helping to create those improvements every day right to focus on those improvements that are going to make it seamless, hassle-free for your client, your customer, somebody else will and then you won&#8217;t have a job, and you won&#8217;t like that very much.<\/p>\r\n<p>&#8220;That&#8217;s my improvement insight for this week. Let&#8217;s create a hassle-free America and a hassle-free world. Let&#8217;s go out and improve something this week.&#8221;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>I was on a cruise and almost everyone had an explanation for why things weren&rsquo;t going as planned. Almost everyone said or implied: &ldquo;It&rsquo;s not my fault!&rdquo; Isn&rsquo;t it time to take responsibility for reporting all faults whether it&rsquo;s yours or not? &ldquo;Hi, this is Jay Arthur, author of &ldquo;Lean Six Sigma Demystified&rdquo; and the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4805,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290,3,7],"tags":[166,118,140,170],"class_list":["post-2286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-improvement-insights","category-lean","category-six-sigma","tag-lean","tag-lean-six-sigma","tag-quality-improvement","tag-six-sigma"],"_links":{"self":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/2286","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/comments?post=2286"}],"version-history":[{"count":10,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/2286\/revisions"}],"predecessor-version":[{"id":3665,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/posts\/2286\/revisions\/3665"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media\/4805"}],"wp:attachment":[{"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/media?parent=2286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/categories?post=2286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qimacros.com\/lean-six-sigma-blog\/wp-json\/wp\/v2\/tags?post=2286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}