New ISO 9001-2015 Standard Changes

New ISO 9001-2015 Standard Changes

Attended a presentation by Cavendish Scott about the new ISO 9001-2015 standard and changes coming next year. There are several key shifts:

  • From effective process management to process management with an added emphasis on “control” (i.e., statistical process control)
  • From”products” to “products and services” to include services
  • From “documents and records” to “documented information” to include digital information
  • From “management” to “leadership” because ISO requires leadership, not just management
  • From “HR” to “people” to include employees, customers and suppliers more fully

Companies will have two years to transition to the new standard.

Estimated publication date is September 2015.

This entry was posted by Jay Arthur in Lean, Manufacturing, Service, Six Sigma and tagged , . Bookmark the permalink. Follow comments with the RSS feed for this post.