Mistake-Proofing Checkout
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Mistake-Proofing Checkout

My wife and I were on a cruise recently. The day before checkout the cruise director recommended that we put one of our shoes we planned to wear to the airport inside the lockbox in our room. Obviously too many people leave valuables behind.

What are you doing to mistake-proof your customer’s experience?

This entry was posted by Jay Arthur in Lean, Service, Six Sigma and tagged , , . Bookmark the permalink.