Lean Six Sigma for Manufacturing?
In Chris Anderson’s new book, FREE, he that almost 30 years ago (1981), the Fortune 100 companies all made something. Now, only 32 do. The other 68 traffic in ideas.
While Lean Six Sigma developed to help manufacturing, it has failed to keep up with the times. It’s still mired in the manufacturing model of reality. What are the new opportunities for Lean Six Sigma?
- Back office operations like orders, invoicing, purchasing, and payments.
- Sales and Marketing
- Information Technologies
Anderson argues that much of the economy no longer produces atoms (i.e., products) but manages bits and bytes of information (e.g, Google, Wikipedia).
I’m an old IT guy. I’ve built and maintained software on mainframes, minicomputers, PCs in every operating system from IBM OS 360 to Unix to Windows and MacOS.
Guess what? In a world of ones and zeros (binary), there is no variation. There are only good transactions and bad transactions, accurate and inaccurate transactions. The statistical tools used to analyze variation are used so infrequently that I’d say look them up when you need them. Remember, two-thirds of the Fortune 100 doesn’t make anything anymore.
Want to know how to improve these information systems? Download the action plan on this blog and review the Dirty 30 Process for Six Sigma Software at www.qimacros.com/pdf/dirty30.pdf.
With manufacturing on the decline and services involving bits and bytes on the rise, we need to scale down Lean Six Sigma to adapt to the new realities.