Latest "Jay Arthur Blog" Posts

What are You Secretly Telling Yourself About Lean Six Sigma?

No matter what you do or what you say, there’s a hidden “metamessage” back to yourself. What metamessages have you told yourself about Lean Six Sigma?

Posted by Jay Arthur in Jay Arthur Blog, QI Macros, Six Sigma.

Reducing Patient Falls – A Case Study

The Joint Commission Journal on Quality and Patient Safety (Feb 2018) has an article entitled “Temporal Trends in Fall Rates with the Implementation of a Multifaceted Fall Prevention Program.” Ouch! I believe the story could have been told easily with quality improvement tools, so here’s how I’d go about it. First, there are a number […]

Posted by Jay Arthur in healthcare, Jay Arthur Blog, QI Macros, Six Sigma.

Your Friend, The QI Macros Website Search Box…

If you’ve used QI Macros for any length of time, you’ve undoubtedly run across something you had questions about. Let us clue you in to a secret weapon: The QI Macros search box. Located on the top right corner of every page of the QI Macros website, this can come in handy if you’ve got […]

Posted by Jay Arthur in Jay Arthur Blog.

Six Sigma Triage

People sometimes hesitate to tackle the Big Hairy Audacious Problems (BHAP) using Six Sigma. They start with something trivial. Trivial problems have limited data. The BHAP problems have better, more detailed data. Tackle the Worst First!

Posted by Jay Arthur in Jay Arthur Blog.

More Six Sigma Project Mistakes

If you’re not getting the results you want from Six Sigma, there might be a problem in the development of your projects. Here are some of the mistakes I see in Six Sigma projects.

Posted by Jay Arthur in Jay Arthur Blog, Six Sigma.

Signal versus Noise

“Our evolutionary instincts sometimes lead us to see patterns when there are none there. People have been doing this all the time – finding patterns in random noise.” – Tomaso Poggio People just need a way to separate the Signal from the Noise. Here are some insights from the book by Nate Silver.  

Posted by Jay Arthur in Data Mining, Jay Arthur Blog, Six Sigma.

Focus of Lean Six Sigma Projects

At the Shingo Conference in Atlanta this week, Professor George Easton presented findings from a study of two company’s Six Sigma projects. He split them in many ways, but the simplest view uses operations management metrics: quality, cost, delivery, flexibility and innovation. Here are Pareto charts of the two companies. Both focus on quality, but […]

Posted by Jay Arthur in Jay Arthur Blog.

Mistake-Proofing Simplified

Posted by Jay Arthur in Jay Arthur Blog.

Correlation not Causation

As John Johnson and Mike Gluck point out in their book, EVERYDATA, ice cream consumption and murder rates both go up in the summer, but that does not mean that eating ice cream causes murder. Rising summer temperatures seem to be involved. They also provide a link to Tyler Vigen’s website, Spurious Correlations. Does U.S. […]

Posted by Jay Arthur in Jay Arthur Blog, Six Sigma, Statistics.

Hassle Week 5/7/16

This week CenturyLink cancelled our voicemail seemingly at random. Had to call to have it restored. My problem: unnecessary rework; time 30 minutes. Root cause? unknown. There was a 25% off coupon in my mailbox for my local Ace Hardware. But when I went to check out, the system wouldn’t accept my coupon. I had […]

Posted by Jay Arthur in Jay Arthur Blog, Six Sigma.