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Management By Control Chart

My career was dipped in various management methods such as MBO and MBWA. Recently I read a new term: Management by Spreadsheet (MBS). Maybe there’s a better way.



“When I was working at the phone company we had a variety of management fads. I think first there was MBO, or “Management By Objectives.” Of course, that assumed that you know what your objectives were. We had MBWA, “Management By Wandering Around,” so the management team was wandering around all the time and just getting in our way. Recently I saw a different phraseology and I kind of liked it: MBS, which stands for “Management By Spreadsheet.”

“You know, if you think about it, there’s very few people who can actually read a spreadsheet and get intelligence out of it.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

IHI’s Trillion Dollar Aim – Reduce Healthcare Waste by 50% by 2025

There’s still time to register for this afternoon’s FREE QI Macros webinar, January 9th at 1:00PM MST. Sign up by clicking THIS link.

 

IHI set a goal to reduce healthcare waste by 50% by 2025. Here’s how to do it with the Trillion Dollar Prescription.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals.” We were just out at the Institute for Healthcare Improvement conference in Orlando, Florida. [There were] like, 4500 medical doctors and nurses and CNO’s and CNMO’s and people all involved in improving healthcare quality. This is their 31st annual conference. (I can tell you based on what I was looking at on the posters, people are not really aggressively going after change…)

“The IHI announced that it’s tackling what they call the “Trillion-Dollar Checkbook.” Their goal is to cut health care waste by 50% by 2025 – that’s five years from now.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Improvement Insights, Jay Arthur Blog.

2020 New Year’s Resolution Part 2 – Improve

Many people take Six Sigma classes but only do one project. “One and Done” as it’s known in the trade. Make a resolution to start making improvements every month! Here are my suggestions.

“Hi, I’m Jay Arthur. It’s 2020, and last week I suggested that you go out and learn one new tool in the QI Macros every month. Now I’m also going to suggest that you set a New Year’s Resolution to make one improvement a month as well.

“Set a goal to do one improvement every month and by the end of the year, you’ll have made 12 improvements and dramatically reduced the amount of waste and rework and lost time and overtime and everything else that is involved in your world, right?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

2020 New Years Resolution Part 1 – Learn One Tool Per Month

Many people tell us that they have QI Macros, but they don’t know how to use it. Make a resolution to learn how! Here are my suggestions.



“Hi, I’m Jay Arthur and… it’s 2020. How did that happen? A new year; a new decade. Seems like just yesterday everybody was worried about Y2K. Somebody out there is thinking, “What’s Y2K?” That was a thing that happened back in the year 2000… you probably forgot all about it, but I’ve been at this for over twenty years now in the software field around Quality Improvement, so I’ve seen a lot of things.

Posted by Jay Arthur in Jay Arthur Blog.

Upgrade your 2014 version today!

You have until 12/31/19 to upgrade your 2014 version of QI Macros and take advantage of the upgrade discount.



Click the button below before 12/31/19 to take advantage of the upgrade discount. While the price of a new license is $279, you have until the end of this year to upgrade for $119 per user.

After 12/31/19, your 2014 version of QI Macros will pass beyond our 5-year window of support. You won’t be able to retrieve the download files, you’ll no longer be eligible for support, and an upgrade will no longer work. If you don’t place your upgrade order before 12/31/19 and you want to use the current version of QI Macros, you’ll need to purchase a new license at full price.

Posted by Jay Arthur in Jay Arthur Blog.

Quality Is Not a Department

A recent report from NAHQ (National Association of Healthcare Quality) found that three-quarters of hospitals had a quality department. But to achieve hassle-free healthcare and zero harm, it will take more than a department to achieve the results desired.



 

“The National Association for Healthcare Quality just released a report on Quality professionals in health care, and it turns out that in a lot of the situations, about three-quarters of the people responding reported that in their hospital or wherever, that Quality was a department, and in about a quarter [of the responses] Quality was individuals working on stuff.

“Let me be clear about this: Quality is not a department.

Posted by Jay Arthur in healthcare, Improvement Insights, Jay Arthur Blog.

11/6/19 QI Macros Webinar

More than 40 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent releases of the software.

Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)

 



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Jay Arthur Blog.

When are bar charts dangerous?

Answer: Almost always.

  • When everything is presented in a bar chart, everything looks the same. And before long, everyone forgets what they’re looking at. Dan Roam

Bar charts always remind me of a Jack-O-Lantern with bad teeth.

Bar charts are one of the most misused charts. The most common mistake is using bar charts for time-series data (i.e., dates):

Bar charts are best used for categories—types of defects, objects, or whatever. Even so, the bars are often in a random order which makes distinguishing the important from the unimportant pretty difficult. Simply sorting the bars into a descending order makes them easier to analyze.

Posted by Jay Arthur in Jay Arthur Blog.

No Design Survives Contact with the End User

No matter how well you design something using DFSS, users will find ways to use it or break it in ways you can’t imagine!



“In Six Sigma we have all these tools for designing for Six Sigma, so we have Quality Function Deployment and Failure Modes and Effects Analysis and all this other stuff; PPAP forms in automotive to help you design an entire sub-assembly or whatever it is… but what are these things designed to do?

“Well, they’re designed to help you come up with something that’ll come out at least a four signal level, maybe a four and a half signal level, but one of the things I’ve learned from software is “No design survives contact with the end user.” Somehow, they find ways to break stuff that you hadn’t even thought of, right?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

I Love Improvers

I love people who fight the good fight of quality improvement. Problem solving isn’t sexy, but it’s vital to corporate health. Hugs!



“Hi, I’m Jay Arthur. If you’ve been watching my Improvement Insight videos, you’re probably going, “Gee, Jay, you’re sharing all this stuff… What’s that all about?”

“Well, it turns out if you don’t know it by now… I love people who do Quality Improvement. They’re out chasing the big ugly things that are causing too much hassle in America and trying to eliminate them and eliminate waste and eliminate all the stuff that goes into landfills and into sewers and all kinds of stuff like this.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.