QI Macros Customer Testimonials
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Jay Arthur
Copyright © 2011
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When looking for a statistical software package
to recommend to my clients and to use in my Six Sigma Green, Black and Master
Black classes we found QI Macros for Excel to be the best over all value. On-Line Review: Click Here Testimonials for the QI Macros by Industry Custom Programming - Excel Solutions Testimonials for Six Sigma Simplified (books, training videos and seminars) Testimonials for Lean Six Sigma Demystified Testimonials for Lean Six Sigma Money Belt Training I want to thank Jay Arthur for his great technical support/help
in setting up QI Macros in
my Macintosh. He provided excellent customer service, and
demonstrated excellent people skills. QI Macros Healthcare Customers
I purchased
the QI Macros just to run control charts (worth the price just for that). I had
NO idea what a robust product you have developed, and what an amazing bargain
I was getting. File me under exceeded customer expectations. I use your program frequently
and love it. Our health system has Chart Runner and I find it just too difficult
to use (the same is felt by many other PI employees here). I met you at
the IHI conference last year and was so pleased to learn about your software.
I am a very strong advocate of SPC and CQI, but most software is very complex
(SAS) for the average user or not pretty in its output. It took our company a
while to purchase, but I am very pleased with your product. It does everything
you said it would and the cost is an unbelievable value. Many thanks for developing
such a useful tool!!! Just want to thank
you for such a great product and thanks for the Trial Version of QI Macros !!
I'm a QA Master of Science degree candidate at CSUDH, and ran across your offer
of the Trial Version. Used it for some homework and really impressed my instructors!
Here at work, I requested that my purchasing department order me a copy. I can
hardly wait to show everyone here at work how awesome this product is: easy to
use and very impressive results. I'm really enjoying the free lessons too! Thanks
again, I really love the QI Macros! It really saves non-mathematicians / non-statisticians
like myself alot of grief. When I first tried the free trial and saw what it could
do (and how much work it would save me) you could hear me shout clear down the
hall! I like the software so much I was able to get our corporate office to buy
it too. I love your approach and material. Recommending
your QI Macros to all of my friends. You're really helping me understand and do
concepts that before were a mystery. Your stuff is great! I have been using the QI Macros for several years and as they see it more
and more of our staff want access to the software. Once you get started it is
addictive (because it is so easy).
Your customer service is outstanding! I’ve never encountered
a nicer group, with such wonderful follow up! I love the program, and I work with
it routinely during my day-to-day responsibilities as Manager of Performance Improvement
at a large hospital system. Can't brag enough about the QI Macros. It is the most easy to use
inexpensive tool out there. Best of all its for real people not just statisticians
and computer nerds. I have been using it for over 5 years and would recommend
it to anyone. I had one office person go to a Greenbelt training
class which used Minitab. He came back and couldn't even create a Pareto chart.
I showed him how to do it with QI Macros and he learned how to do it in, well,
5 seconds. tough stuff. I have
your software, and I love it! It has made my life much easier! Thanks so much
for an awesome program! All of the Service Line PI Coordinators at our Healthcare
System now use the program, and I
continue to train new people in how to use
it. I
have been using QI Macros for several years now, and it is a real workhorse for
us. I
love the functionality in the QI Macros and missed it terribly when I got a new
PC. Thanks for helping me reinstall it on my new computer. Great software! Easy to use and understand. I just
recently purchased QI Macros and I think it's fantastic! It has saved me a great
deal of time in preparing monthly reports. The QI Macros are just common sense which I consider the 'new
brilliance' making things practical and easy in today's complex world. Beautiful, we love the program.
It's exactly what we were looking for. Thank you. We just completed our JCAHO review and received a 98 with
NO time 1's so we are very excited and fired up about that. Our ability to use
the control charts and talk with staff about them really helped! Your product is outstanding! I've
been using your QI Macros since 1997 and they have saved me tremendous amounts
of time. I'm so glad I came across your stuff. I've recommended your QI Macros
to at least four others who have purchased your QI Macros as well and regularly
use them. I've installed the QI Macros and walked through some of the
graphs. What I've seen so far is absolutely amazing. I cannot use enough adjectives
to describe how pleased I am with it. It is incredible. Thanks for all your help.
I was the recipient of
the QI Macros for Excel SPC Software donated to the Spring Conference of the Iowa
Association for Healthcare Quality. I want to tell you how thrilled I was at receiving
the software. I work for Wellmark Blue Cross and Blue Shield of Iowa. We have
been very involved with process improvement and have met Six Sigma the past two
months in the area that I work in. Needless to say, we have many uses for the
software that I won at the conference. Thank you so much for your generous gift.
I work for
a hospital and I couldn't agree more to your just-in-time approach. In this day
of scare health-care resources, we just cannot afford to waste the time of our
greatest resources - our front line workers. Thanks - you make it so easy for us non-statisticians to generate graphs and charts! The XmR works great - will download the material that you suggested. Appreciate the help. And, by the way, your software was touted in a Greeley Co. seminar on Medical Staff Quality.
I use the QI
Macros in all of my Data Management Workshops and have found it very functional
for our needs in healthcare.
We've joked that we sometimes sound like we're part of your sales force
because we've told so many people how well QI Macros works. Once again, I appreciate
your fast service as much as I do your software. We are big users of QI Macros
over here - it's been a tremendous help as we must track & trend so many processes. WOW! I can't believe how fast that
was - to receive and install the QI Macros. I
like your educational and guerilla marketing style. We have purchased 5 copies
of QI Macros and find it a good value, after working for years in SPSS (with annual
software license fees).So now I am going to order the "Complete System" and see
what it will do. I am a bit of a guerilla fighter myself, managing the clinical
quality improvement department of Blue Cross and Blue Shield of Kansas City, which
has not adopted Six Sigma & I am willing to experiment with it and test its use
in our environment within my department, and thank goodness my boss is tolerant
of my search for better ways to find that 4% that is costing us so much. Look
for an order and a check from BCBSKC soon. The mystique of 6sig may be
its own tallest barrier in penetrating healthcare. Sad to say, I have seen healthcare
leaders so intimidated by 6sig's presumed mathematical complexity and its reputation
for being expensive that they wouldn't even try to integrate its basic techniques
into their CQI efforts. True, many of the tools require statistical sophistication.
Yet so much light can shine from little more than a properly used pareto and an
XmR! Thanks again for de-mystifying it!
QI Macros Manufacturing CustomersI've worked most of the jobs in manufacturing and the QI Macros will handle 99% of the typical problems you find. I have to share some success stories. First of all, I am currently in a Lean Master Black Belt certification process. The program uses Minitab but a licensed seat of Minitab is not part of the class. I signed up for a 30-day trial for Minitab and QI Macros at the same time. I was able to do a side-by-side comparison and I was instantly productive with QI Macros (No surprise to you). Minitab definitely has more bells and whistles, but I don’t know how to use them. I was so impressed with QI Macros, I purchased it on my own. Keith Rutledge I wish I had this software 2 years ago – sure would’ve made my workload a lot less complicated. I went through tutorials and was very impressed with the simplicity of what this software allows! The QI Macros saved us a ton of time. They take all the guesswork out of it. The QI Macros are so much less expensive than other software that does the same thing, and they fully fill the requirements for automotive. And probably for other businesses as well. It's a great way to have it all for less. And in a format that we all know-Excel. I purchased the QI Macros and I have told many of my friends about this great product. I absolutely think it is the best thing on the market and I cannot say enough good things about it. Dave Hyer, Quality Engineer, Minneapolis Die Casting I have Minitab, but I also have the QI Macros because you
can never have enough good tools. With the QI Macros, I can create a chart in
Excel and send it to everyone because they all have Excel, but not everyone has
Minitab. Just to let you know how worthy your QI Macros is, I want to disclose my experience with it. I had some time on my hands and used it to perform an energy audit on the entire facility – 160,000 sq ft – with natural gas furnaces and non-heat pump air conditioning. Using the architect’s plans to obtain thermal conductances for walls, floors, ceilings, AND constructing monthly heat load graphs based on degree days, I was able to pinpoint losses and recommend remedial action. I also had to account for electrical consumption of machinery in the facility as monitored by the power entrance monitors at 460V, 3-phase. I was able to spectacularly track heat loads or losses with energy bills from the power company and gas supplier. It so interested the visiting gas supplier that he wanted to know how I calibrated my degree-day curves since we have no official max/min reading at my location. Fortunately I had used a TVA site at Tupelo, MS, to calibrate and it tracked perfectly with just the expected amount of temperature difference. All in all, it was thrilling to
see how QI Macros allowed me to plot and graph month after month the scaled heat
load/loss and the consequent energy consumption. I never would have believed a
project could turn out so well! Thanks for a great program! I
found your software to be excellent and in fact I am comfortable using it compared
against SPSS. I enjoyed my 30 day trial so much
that I purchased QI Macros. Thank You for an excellent product, great support
and all the freebies. Thanks for the trial!. I loved
it! So, I requested it at work, and they bought licenses for several PC's and
installed them. It works great! Excellent for histograms, control charts and pareto
charts. I bought the software the same day I downloaded
it. The QI Macros are awesome, especially the Pareto Chart and Sample Size Calculator.
My impression of the software is
that it is a highly designed tool that is beneficial to students and professionals.
I was very impressed at the capability and the ease of usability the software
afforded me. I would recommend it to friends or anyone looking for a easy to use
SPC software. This is the greatest SPC tool I have
used in recent years. It is easy and very practical to use. I work for a major
bakery and we have a license agreement with Minitab. This is the main reason why
we do not have plans to purchase. However, I am seriously thinking in purchasing
a single license with you in the very near future for personal use. I am totally impressed with your software! I have already recommended
your product as a 'must have tool' for our quality management system. I work for
a small ISO company that would benefit greatly from your product. QI Macros is for anyone who is working Six Sigma. It is especially
useful to the student of Six Sigma since it is so affordable in relationship to
its power. Other solutions exist at almost 10 times the cost but for the money
there is NO better product. If you can use Excel you can use QI Macros and start
making Six Sigma a reality in your work place. It takes the difficulty of the
math out of the equation and lets you use the data for real decisions. This is the coolest easiest to use software
ever! Wish i'd found it years ago. I have tested your software and also tested Minitab. Your software
just seems to be the better of the two. I will place my order today. I downloaded the trial to use immediately. I had
used this software at a previous employer and didn't want to wait for the purchase
requisition to go thru so I used the download to get started on a project that
required some histograms. Thanks for a great product! I love having the QI Macros
on my PC. It is sooo easy to use with Excel. I enjoy not having to use a separate
program just to chart QC projects. And the options…oh my! Thank you so much for
making my life easier, AND at a very reasonable price!!! You guys are great in EVERYTHING you develop. I am putting together
a Six Sigma program here and I've used a multitude of articles and literature
from you to help others learn Six Sigma. You can add Sharp Packaging Systems as
an endorser of QI Macro's. Obviously I believe strongly in your product because
I have purchased or endorsed purchasing of QI Macro's at two companies and I speak
highly of it to others in my ASQ group. After testing this program I like it so much (even
though I have both Statistica and Minitab), I am recommending it to several engineers
in different sites of our company. Since it is embedded in Excel, I don't need
to go back and forth like the other software. I'm taking some classes in Lean
Six Sigma manufacturing and would have been lost without the graphing abilities
of the QI-Macros. You have a way of making statistics and charting user friendly and more easily applied. I just love the QI Macros and
they are a blessing in school. Today is my sixth day on a new job and thanks to
my Black Belt background and tools like the QI Macros, they've basically given
me the "keys to the city. QI Macros is a fantastic
tool. It allows me to do things that once took 30-60 minutes down to 2-3 minutes.It's also very user-friendly and easy to operate. Excellent graphing analysis macros and lots of
good information on your web site. The software has saved me a lot of time. I purchased the QI Macros and have had
great success with it. Your product is awesome. I love it. I
just opened my package of the QI Macros CD and assortment of bonus items including
the information about the free on-line lessons. I'm very satisfied with the whole
program and extra benefits included. Thanks very much. I
am very impressed with the QI Macros Software. I work with Excel eight hours a
day and thought that I had written macros that made me efficient. The Control
Charting and Histogram macros in QI Macros alone have saved me hours of work and
allowed me to present data to management in a format that is meaningful. QI Macros is the best quality
software for the buck! As a consultant, I preach about its value when conducting
training sessions on Quality and Lean. " I really like the QI Macros. The Pareto chart is
worth the purchase price of the whole deal."
I have been in the Quality Assurance and Training fields for more than 15 years. In this role I have had the opportunity to use a number of statistical analysis software packages….none, let me repeat none have been as easily to use as QI Macros. Most if not all of the other “more powerful” analysis platforms require you to import your data, QI Macros works it magic right in Excel. It is simple to use that in most instances little if any training is required. Additionally the cost of the software / macros can’t be beat.
I’m
also impressed with the problem solving and six sigma training material your organization
offers. Simple and to the point…within my organization we have a very diverse
workforce consisting of approx. 15 different nationalities. For many English is
a second language. Using a story book approach particularly for your problem solving
materials was a stroke of genius. Keep up the good work. The QI Macros are the best deal I've ever seen. For manual
data collection folks using Excel, I don't know how you can beat it! I just made my first charts and the QI Macros were
very easy and user friendly. This is going to be a great tool. My compliments on this product. I have found the QI
Macros to be most useful over the years and recommend them to anyone who is interested
in charting data or doing other process improvement activities. Your product
is quite useful for Green Belts; easy to use and makes it easier for me to explain
the "why" rather than the "how" in problem-solving. What your organization has done with the excel macros
is great. It saves me allot of time by not having to create the formulas and links.
Your QI Macro's are better than most SPC specific software on the market. I have
been using your macros since 1997.
I have thoroughly enjoyed your software and the Six Sigma Simplified.
It is a much simpler approach to teaching teams. I will be recommending that we
purchase more to upgrade our processes on the floor. I find the QI Macros a real
time saver, allowing me to focus more on the problems than on reporting them.
Rick Stevens, Technical Manager, Associated Rubber Company
The QI Macros has been a really useful tool
for me since 2000. Almost everyone who has seen it has been impressed. I use the
Pareto Chart and the Histogram on a daily basis. It has even been praised by the
Corporate Auditors for the last three years as a very useful graphic, as well
as our ISO Registrar, BVQI. I look forward to checking out the upgrades as soon
as possible. I like the fact that I can customize it to meet my own needs, too. QI Macros is so functional and complete,
I cannot believe that anyone complains about the price. If these people were really
familiar with statistical control software and the price range it usually runs
in, they would all be running to you for QI Macros! I love the fact that I do
not have to port across applications and worry about formatting. I love the fact
that I can generate all the charts and analysis I need to be successful right
in Excel. This is an extremely valuable product and, frankly, I think you are
NUTS to sell this SPC software so cheaply. Subject: Kodak TeamWork Day - Our Data Mining/RCFA Team enjoyed using your
QI Macros for Excel and the Simplified Six Sigma Approach. Your product is great
and it will be my pleasure to share with other teams the success we had using
your products. We will have hundreds of people pass by our booth and it would
great if you are able to send me some handouts and/or prizes to raffle off. I apologize for the short notice, but I just couldn't go to the exhibit
and talk about QI Macros without first attempting to obtain some flyers to handout.
I want to do this because of how highly I think of your product and would recommend
it to other team leaders without hesitation. I want to thank you for the QI Macros and your
excellent book Motivate Everyone. I can say that your book has quite literally
changed my perceptions of reality and has motivated my preferred course in life
to date. Regarding the QI Macros, I have found that there was strong resistance
to the macros due to the fact that, Minitab is the default program of use for
measuring process variables at Ford. Recently though, I shared the program contents
with a Six Sigma black belt at Ford who was just blown away by the simplistic
excellence of your program. It has taken a long time to infuse the QI Macros at
Ford yet, I firmly believe that the timing is just right for a more broader infusion
of the QI Macros at this time. I believe that your teaching materials
are the best format and most simplistic on the market. I am in a position to share
your materials with the continuous improvement teams at my Ford location (Oakville
assembly plant). On behalf of the Michigan Association for Healthcare Quality,
I would like to thank you again for making our fall conference,
Healthcare Transformation- Leaning Toward Improvement, a phenomenal success!
We've received many positive compliments about the event,
including the exhibitor's products and services.
You and your company played a key role in helping us achieve this accomplishment! Quality Consultants / Trainers/Professors Using the QI MacrosIn my Six Sigma courses, I have students draw a Pareto chart by hand and they are instructed to document the time it takes. They are listing their personal activities over a 24 hour period. Over the last ten years the student’s time ranges from 43 minutes to 75 minutes to do this the manual way. Then in week three I have them use the QI Macros for the same data. WOW! In 20 seconds they have a finished Pareto. They are always amazed at the speed and the color combinations they can create. QI Macros makes a big difference in teaching process improvement tools. Thank you Jay. Let me say that I LOVE using Macros. It has made my life as a graduate student so much easier. Megan Donohue I’m an ex-FPLer, who has used QI Macros ever since you put it together.
It’s a great tool that most of my clients use with ease. As you know, from the
FPL school of learning, we want the tools to look like they were developed to
look. It’s also good to have them set up to be easily accessed and applied to
data. QI Macros does all that and more, plus it has remained a good value – especially
when compared with Minitab. I'm a very active user of your QI Macros in all my classes.
Thanks again - and a special thanks from one of my students that called you a few months ago. He told the class that he spoke "TO THE MAN HIMSELF". We all got a chuckle since he told us that lost his voice for a moment when Jay answered the phone. And I told him that this is customer satisfaction at the highest level. I
have used QI Macros in a non-Six Sigma manpower projection application, and I
am truly impressed. The accuracy and utility of its results have been independently
and enthusiastically validated by a Sr. statistician who was unaware of the specific
application being used. The
QI Macros SPC software has outstanding value, particularly when compared to software
packages that cost $300 to $400! It has all the functionality needed for leading,
managing, and performing the technical work of quality/process improvement and
product/service development efforts. The user friendliness is excellent. The training
and technical support is excellent. Highly recommended! I recently purchased the QI Macros.
It is the greatest for my college classes (Statistical Analysis). I have recommended
this product to everyone. Thank you so much!!! I
tried the QIMacros and bought it. I tried the others and there is no comparison.
If anything will get you started on quality improvement, this is it. Try it, Buy
it, Use it, and you will feel a whole lot better about yourself. Most projects can be done with the 7 basic
tools. Starting with the easy stuff and quick hits has tremendous advantages.
Four well-prioritized straightforward GB projects are quicker to complete and
more likely to get implemented than one or two with a lot of Minitab graphs and
statistics. The use of QI Macros / GB projects enables deeper and wider penetration
into the organization giving the process and skills a greater opportunity to become
part of “the way we do business here.” I sponsored a debate at our Cincinnati Six Sigma User's Group
meeting last month comparing and asking participation by those in attendance to
express their experience with either software program. 100% of those who chose
to speak all agreed that 90% of all projects need nothing more sophisticated than
the nice and easy, no training required, QI Macros authored by Jay Arthur and
updated quarterly for a modest fee. Your
software has been ideal for explaining process control and six sigma tools to
folks in small business who can't afford the high-priced stuff and don't really
want to make a career in statistics. I have
been a fan and advocate for QI Macros for about as long as you have been in business.
For the past 10 years I have been an ISO 9000 Consultant and use QI Macros for
my data analysis and have had most of my customers buy QI Macros. All of my customers
are small companies, QI Macros meets and exceeds their needs at a fraction of
the costs of a Mintab or other similar products. I greatly appreciate your no nonsense approach to the real focus
of what "Six Sigma" should be. Should be about the green (i.e., money)
and not about the certificates. Keep up the great work! I have been reading your Lean Six Sigma Demystified book and absolutely love it. I have at least a dozen books on Six Sigma in my library and yours is by far the best, most clear cut, easy to read book on the subject that I have found. I have also purchased your QI Macros and now amaze my friends and co-workers with the ease and speed of my Pareto charts and other stats. Bob Miller, Training Manager, SETECH, Inc. You guys get the idea of customer satisfaction. I teach several MBA classes in Operations and Six Sigma and always use your QI Macros software in my demos. Students really enjoy six sigma for golf. James V Krejc,V.P. Operation, Lovejoy Inc. This is the best software I have found. There is no reason every engineer should not have this on their computer. The best $199 you'll ever spend. Rick Flores, FTC Industries, Inc. Thank you for your quick and helpful responses over
the last week. Your concern for your customers is evident and appreciated. I am
a quality consultant by profession and an adjunct professor teaching grad students
Business/Quality Mgt related courses. I highly recommend your products to my clients
and my students. Even though the University requires the students to use SigmaFlow
products, QI Macros is easier to use and certainly a great value and now I will
add my positive experience with your support to my list of praise. I have been using your Six Sigma Simplified and QI Macros for
over four years now with great success. This is great software that takes the
students far. With all the courses run over this four year span the total project
savings exceed $21 million. What a benefit for our local businesses. The QI Macros is my lifeline! I have used QI Macros for several years
now and find it is a great tool for most projects. I am also pleased to see you
are maintaining your very reasonable prices. I love your product and use it frequently when working with manufacturers
here in western Montana. Most of our manufacturers are very small and while I
also have three of your more expensive competitors loaded on my computer, I usually
use QI Macros because it’s easy to use, everyone can relate to it since it is
Excel-based, it does everything the manufacturers need to do, and it’s within
their price range. It’s a great product. I've run an all-day seminar on statistics/statistical
thinking at the Institute for Healthcare Improvement ( IHI) conference for the
last 10 years. I think your QI Macros is an excellent value and the type of things
that most of my clients need, rather than an expensive package of which they would
only use a very small subset. BRAVO! to you for recognizing what most folks actually
need! Last night in my class several of my students
said that the money spent on QI Macros was great deal. They especially liked the
training tips. We are certainly
impressed with the value of your product for such an affordable investment. We
have 4-5 clients with whom we will be talking to regarding QI Macros. And Im sure
there will be others in the near future. I use the QI Macros to create our Measurement and Analysis Workshop and our Software Estimation Workshop. Based on that experience, I recommend all of our engineering clients consider QI Macros as a tool to incorporate into their processes for analyzing process data. Even when they are starting out, they are able to get a feel for (and actually become somewhat excited about) what they WILL be able to do once they develop enough data to draw valid conclusions. Our clients are engineering organizations and have some initial resistance
to detailed measurement and statistical control of their processes. As a result
of this resistance, reasonable cost, ease of use, and ease of analysis are essential
attributes of any tool that will be adopted. A significant component of "reasonable
cost" is that these engineering organizations have the ability and the inclination
to create their own tools in Excel. (That's the direction I initially took, so
I can generally convince them of how bad an idea that is.) Robert
Bamford Your software is wonderful and takes care of most statistical tools
that an enterprise may ever require. I just wanted to thank you for your excellent toolkit
- QI Macros. I purchased the starter kit #255 and have been looking it over. I
agree with your assessment of the traditional six sigma approach of overkill.
Your macro’s do the job as efficiently with less time and cost to our clients. QI Macros is a great program for managing instructional improvement
in the classroom. I hope to really encourage its use in my workshops and in a
new teacher handbook. Not having large corporations for clients, software price is
always a consideration and QIMacros is a great value. As most of the clients I
work with already use Excel, I have found when training Green and Black Belt classes
QIMacros to be a great training aid for the statistical computer lab work. I am
very pleased to have it as part of the software UpwardPerformance uses and recommends.
We just used your material to
train some of our clients on SPC and got a very favorable response. All 3 companies
expressed interest in the entire package. I am the president of a consulting firm that helps companies with
Six Sigma and other forms of organizational improvement. We are looking into buying
your QI Macros and came across the ten lies. I feel compelled to comment. You
are in many ways right on the money. I appreciate your willingness to post such
comments. I am a former TQM person and have seen most of what there is to offer
in the Quality realm. It makes me nuts how companies feel they must spend millions
on training Black Belts to improve their situation. I see it all the time. This
self promoting nature of Six Sigma professionals is pure hypocrisy and may ultimately
be the downfall. After all, how many companies are going to waste millions on
training with no results even though it is the fault of the leadership for thinking
that Six Sigma training is all they need, they will blame it on Six Sigma. Custom Programming - Excel SolutionsJay - the final product
is just great!! Thanks so much! I am sure I will be calling on you again in the
future. You've made my worklife so much easier.
Testimonials on Lean Six Sigma Books and SeminarsI have to admit that I was not a big fan of the current wave of Lean and Six Sigma being pushed by NIST Manufacturing Extension Partnerships, Engineering Schools and Consulting firms in the market today. I recently purchased a copy of Lean Six Sigma Demystified. I watched the webinar, re-read the book and watched the webinar a second time. I think I now better understand why I have disliked Lean and Six Sigma.The Big Money Consulting Firms want everyone to implement Lean and or Six Sigma as a huge sweeping "next big thing". You suggest a simple, practical, data driven, step by step method for implementation. You
have made it even simpler: LSS solves three business problems, delay, defects
and variation. Thank you. I
wanted to thank you for all the amazing information you have on your site, books
and free stuff. After reading the Small
Business Guerrilla Guide for Six Sigma I felt relieved because some of the
experiences described I thought were only happening at my company. Thank you for
sharing your experience and knowledge in a simple and easy way and for encouraging
people like me who works with 6 sigma to improve and be more productive in the
6 sigma implementation. I just finished taking a 4 week Six Sigma course. It was 4 weeks total, 1 week per month. Each week was 4 days of gobs of information using a software that their employees are familiar with and then a 2+ hour exam on Friday. I bombed the last 2 exams and was taking it pretty hard. Is it a fair assumption to still have questions after the flood of information over those 4 days? I started to practice some of what I learned and was feeling a little lost. Then I purchased one of your books and
read the paragraph about learning more tools than you might ever use. Your book
seems more useful than the 3 weeks of books that they've made for their course.
Too bad I didn't get it months ago. Six Sigma
is daunting, but I find your articles and "freeware" very user friendly.
I got confused during a training session in trying to understand which tool went
to which process and your Six Sigma
Quick Reference Card makes it so much easier "at-a-glance". I have worked in Software QA for nearly 10 years and slowly became interested in the real cause of the many problems I came across in my work: as you say, people work in their business but not on it. It is slowly changing, thankfully. I started to get interested in process improvement auditing and that is where I am training myself. I really appreciate you emphasis on the 4% causing 50% of the problems experience in a business. And I think that businesses need to teach their employees how to gather, track, and analyze data. Your toolset seems like a great addition
to the challenge. How can you improve "it" when you don't really know
what "it" is and where "it" is going? So silly but still allowed
in business. I presently work in the Heath Insurance field as a data tester and
to see how ignorant people are of statistical process control is amazing. Thanks
for being one more voice to get things turned around. You are to be commended for the curriculum that I just purchased your book and love it! The layout is extremely exceptional: 1. One major thought per page. 2. Clear and concise writing 3. Excellent QI Story 4. Large paperback makes it easy to sift through pages. Thanks for the large font size (easy on the eyes) Allen
M Green, Checkfree I want you to know that I am giving presentations three times a month to our suppliers and instructing them on the different tools available to them in Six Sigma and how these tools can reshape their business. When I am finished with my presentation I put a slide up that has your web address and phone number on it and I tell all of the vendors that they need to visit your web site and order your Six Sigma kit. I just came from a meeting and one of the vendors, Berwick-Offray, who attended my class ordered your kit and they are very happy with the kit and especially the macros and they have already increased the scope of where they now feel they can use Six Sigma in their company. This is only one example of many vendors who have discovered the power of Six Sigma since attending our company presentation and visiting your web site. As a certified Six Sigma Black Belt with more than $30,000 of Six Sigma
training under my belt I feel I am qualified to state categorically that your
products and methods are truly outstanding and, most important of all, they get
RESULTS. I love your approach and material. Recommending your QI Macros
to all of my friends. You're really helping me understand and do concepts that
before were a mystery. Your stuff is great! The
quality training market is flooded with so many different approaches, it was a
blessing to learn about Six Sigma from you without the monetary investment the
others require. I believe Six Sigma is a great tool for problem-solving. As a
newly appointed Quality Assurance Administrator, I am anxious to start using these
tools. Thanks again for sharing your knowledge with us beginners! Your Six-Sigma Simplified program is outstanding-- and fantastically priced! I KNEW there had to be an alternative to $15,000 Courses in Six Sigma or Lean Mfg that make our General Manager go apopletic and our President laugh.
I'm going
through everything carefully-- because it sounds too good to be true-- but you've
hit all the buzzers that have prevented us from making progress so far and it
looks like a well laid out progressive plan. We will be in touch!!!
Jay - thanks for a great introductory session. Although
I have read SixSigma Simplified and Six Sigma Instructor's Guide this session
helped pull the ideas together for me. I am convinced that this is the approach
I should be using in class and also with the small firms that I consult with.
I
learned so much from you that I told one of my co-workers about it. Now she wants
to attend your next class. The knowledge I gained was definitely worth the investment.
I would encourage anyone using or contemplating Six Sigma to attend.
This is brilliant thinking. Thank you for caring enough to communicate it so widely to others. I have written this in my daybook, on my whiteboard, and on a mini-whiteboard I keep in my car.
I have committed to putting this thought pattern into action as "What is
the next step to be taken on this and how will it be worth it?" The next step
thinking has become part and parcel of project management (it took about 3 workdays
of intense practice), so I think this enhancement will fit easily and perfectly.
What a boost for my To Do list!
Jay -- Thank you for a great hour
today. I have your QI Macros and your 6-sigma books, but your explanation made
them come alive. Now I will use them in a different light. I've even recommended
that our COO attend your next presentation.
Thanks for your lessons on Six
Sigma. I gave a presentation to a group of MBA students and what I learned from
your lessons gave me so much pep and confidence. Keep up the good job.
I love your articles. The article about DOE was excellent. I remember sitting through DOE class at both the Black Belt and Master Black Belt level. My Master Black Belt class was made up of engineers from GM and engineers from Perkin-Elmer. One person in class had a Ph.D. in math and statistics.
I was the only person in the class who was not an engineer. Even though everyone
in class, except me, had a strong math and statistics background they were all
shaking their heads trying to figure out how to do DOE. Everyone was asking why
in the world so much time was being spent on the formulas involved in DOE instead
of how to use the software. I think it would be great to attend one of your classes.
I am writing a thesis
on Six Sigma in Healthcare, originally taking the position that SS is just repackaged
TQM. I've read the books, white papers, case studies -- you name it. But your
course has changed my mind!
I started reading The Small Business Guerrilla Guide to
Six Sigma and find it to make a lot of sense. I think some six-sigma authors and
practitioners have over complicated the topic by over emphasizing some of the
more complicated statistical improvement techniques. I really identified with
your cycle time example in the book (pg. 47) as I had a similar experience on
a project with a credit card company. We were able to reduce their written correspondence
cycle time from an average of 24 days to an average of one-day processing for
90% of the work. Testimonials on Lean Six Sigma Demystified"We are gaining some momentum around Lean/Six Sigma again so I’m glad there’s a book that cuts through the theory and gets down to business. I bought the book at a seminar a while back. Jay was there and I was doing some work on reducing Lab TAT. We’ve made a lot of improvements and I was able to use the QI Macros value stream map and EMEA." Charlotte Damato, QI Coach (Lean/Six Sigma) Sarasota Memorial Health Care System "I decided to pickup your book (Lean Six Sigma DeMystified) to gain more insight regarding the Six Sigma process during my hiatus. I just finished reading
the Preface and you "hit home" with me based on my experience at my
former company. I love what you wrote - "...become a money belt: someone
who can find ways to make dramatic improvements in speed and quality that translate
into cost savings or more sales because of improved performance". I
am looking forward to reading the rest of the book and increasing the arsenal
of tools that I can apply." Tom Palen "I recently read
your books (Lean Six Sigma Demystified, Six Sigma Simplified, Lean Simplified)
and I must say that from all the books that I read you explain all the topics
in the most concise and detailed manner. Thank you for writing them. I have learned
more from your books then the other 3 six sigma books I have read." Joe Calabrese This book is easy to read and understand. I purchased it
after reading a number of book reviews and after paging through several books
on the subject. My goal was to develop systematic problem solving skills and this
book along with it’s tools is now my reference manual. I would highly recommend
it to anyone who wants to apply critical thinking to solve problems. Practical and very helpful. Reading this book was like
a breath of fresh air. It's very well-written, easy to read, and uses a down to
earth style, with a lot of great humor sprinkled in. It is very different from
most books on quality and process improvement I've read. It recommends a pragmatic
approach to problem-solving that simplifies the principles from Lean and Six Sigma
and uses just a few basic tools to focus on 90% of the process problems a business
wrestles with. I found the streamlined process improvement approach which is outlined
in the book to be very helpful. I found this a great book on practical rapid and minimal tools for deployment of six sigma. Its great from that perspective and has many great tips including my favourites, the 70/70/70 and 4/50 rules of thumb. Its NOT about using lean tools and methodologies supported by six sigma tools and methodologies, which is what I was expecting. Having said that, it was a great and easy read and has inspired me to push for more rapid (but effective) turnover of projects. Given our target
is 90 day turnover, I would like to see how I go with the leaned down six sigma
process. This is a very well written book that explains the lean six sigma concepts
in a way that is easy to understand. Would highly recommend this book to anyone
wanting to improve their processes, eliminate waste and improve lead times.
A teacher once said that a sign of brilliance is the ability to make the overly complex simple. Jay is one of those people who can take advanced statistical techniques and boil them down until he has theory and techniques usable by the common man. If you're not designing and manufacturing missiles, jet engines, artificial hearts or CAT scans, you probably will never have an opportunity or need to employ the most advanced tools of Six Sigma. Nevertheless, you shouldn't miss out on the competitive advanatage and the other benefits Lean Six Sigma can bring to your business; this book allows you the opportunity to blend the best of Lean Manuafacturing and Six Sigma together, so you can compete "better, faster, and cheaper." Most practitioners will tell you that we use the same few tools over and over again and make tremendous impact on the businesses of our clients. I especially like the software (QI Macros) that he mentions in his book. For years, we've been struggling with engineering-based software that is complicated enough that I have to pull out my manual every time I want to use it---and, then, my clients can't read the data as they don't have that expensive package. The QI Macros run on Excel, so just about everyone in an office setting has access to the data, which makes it so much easier and user-friendly. I've been using Jay's products
for about 8 years now, and immediately ordered this book as soon as he sent me
an email saying that it was going to be released. His book and other learning
materials hold a prominent space in my Quality improvement library. I bought
the book and have read it. Very interesting and useful. Have started applying
it to my printing business. Lean Six Sigma Money Belt You give Lean Six Sigma Training as a gift :-) !!! And I have seen you on video ... you are the most authentic person I have ever seen. From your video it is possible to see that you are able to understand and solve any complex problem!!! I am Six Sigma Black Belt certified in Czech Republic. Your webinars have been so valuable to me supplementing my audit methodology experience in corporate audit. Thank you for sharing your expertise.
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