Lean Six Sigma Xerox | |||||||||||||||||||
We help people think! |
The May 3, 2004 Business Week reported Xerox’s savings from using Lean Six Sigma:
In 1999 the story was a little different. Customers started receiving incorrect bills that had incorrect prices and extra equipment they’d never ordered. As customers started to defect, Xerox turned to GE Capital to handle it’s billing. Using Lean Six Sigma, GE showed Xerox how to find and fix problems as well as eliminate steps from their processes to save time and boost profits. In 2003, Xerox boasts a $6 million return on their investment with more expected for 2004. And, while sales are down 20% from 1998 peaks, profits are up. 2003 net income was $366 million, up 50% from the previous year. The Hard Work is SoftWhile figuring out what to fix can be a “slog,” the biggest challenge is “getting employees to accept that how they’ve always done things may not be the best way.” Another soft challenge is tearing down the walls between divisions to implement some of the changes. Lean Six SigmaAt its heart, Lean Six Sigma is simple: use data to reduce defects and delay.
In the Toyota Way, the author admits that most of the progress occurs through detailed, painstaking problem solving (i.e., a slog). Like any change, the hardest part is getting the people involved to agree to the change. And the best way to do that is to involve them in the analysis of the problem and creation of the solution, because then they own the change. How can Lean Six Sigma boost your profits? © 2007 Jay Arthur, the KnowWare® Man, works with managers who want to plug the leaks in their cash flow. Hire Jay Arthur to train your staff in his one-day Lean Six Sigma Workshop! Contact Jay at (888) 468-1537, lifestar@rmi.net. Rights to reprint this article in company periodicals is freely given with the inclusion of the following tag line: "© 2007 Jay Arthur, the KnowWare® Man, (888) 468-1537, lifestar@rmi.net."
To subscribe to this Ezine, go to http://www.qimacros.com/freestuff.html
© 2007 KnowWare International Inc. (888) 468-1537 |
It contains over 70 fill in the blank templates such as the Ishikawa diagram, QFD, DOE, FMEA, PPAP, and Gage R&R for MSA. Performs ANOVA, t-test, F-test, and regression analysis.
|
|||||||||||||||||
Want to increase your profits
and slash costs by $250,000? Consider our risk-free trial of the New 
