Create Your Master Improvement Story

Jay Arthur
888-468-1537
303-756-9144
KnowWare International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224

We work with companies
that want to fire up their profits using
Lean Six Sigma

Copyright © 2011

Balanced Scorecard: This template leverages the "balanced scorecard" approach that focuses on four key areas: financial growth, customer satisfaction, learning and growth, and quality. Financial growth and customer satisfaction are effects of providing better quality products faster at a lower cost and higher perceived value. Learning and growth focus on employee skill development and the availability of information systems to support learning. Quality focuses on breakthrough improvements in cycle time, defects, and cost.

BHAG: Once you've identified your key measurements for each of these goals, set a Big Hairy Audacious Goal (BHAG) for improvement. Forget the 10% improvement. Go for 50% reductions in cycle time, defects, costs, system downtime and so on. Go for 50% improvements in financial results and customer satisfaction. I have found that when you go for 10% improvements, you only get 10% ideas. When you go for 50% improvements, you get 50% or bigger ideas, and you often get 70-80% improvements. Breakthroughs! BHAGs also force you to narrow your focus to the 4% of the business that will produce the big return on investment.

For some examples of various measurements for service, manufacturing, healthcare, or IT, see http://www.qimacros.com/scorecard.html. If you have questions or need help, email your tree diagram to support@qimacros.com.

© 2008 Jay Arthur, the KnowWare® Man, works with managers who want to plug the leaks in their cash flow.

Hire Jay Arthur to train your staff in his one-day Lean Six Sigma Workshop! Contact Jay at (888) 468-1537, support@qimacros.com.

Rights to reprint this article in company periodicals is freely given with the inclusion of the following tag line: "© 2008 Jay Arthur, the KnowWare® Man, (888) 468-1537, support@qimacros.com."

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