QFD House of Quality

Jay Arthur
888-468-1537
303-756-9144
KnowWare International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224

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Copyright © 2009

Use a QFD House of Quality when designing new products.

Use Quality Function Deployment to:

1. identify the customer's vital requirements for the product or service
2. develop a service blueprint of an elegant, effective, and efficient delivery process
3. evaluate fault or failure points which need to be overcome in the design
4. implement the newly designed process for delivery of the product or service

Quality Function Deployment consists of four main steps:

1. identify the customer's vital requirements for the product or service and translate them into design requirements.
2. develop a service blueprint of an elegant, effective, and efficient delivery process
3. evaluate alternative designs
4. implement the newly designed process for delivery of the product or service

The QFD Template is just one of the tools included in the QI Macros for Excel SPC Software for Excel.

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