Quality Indicators for Lean Six Sigma

Quality Indicators
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NAVIGATION

Jay Arthur
888-468-1537
303-756-9144
KnowWare International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224

We work with companies
that want to fire up their profits using
Lean Six Sigma

Quality Indicators

Can you measure each of your customer's requirements in terms of defects, time, or cost?
Yes - Use Control Charts to Track these Quality Indicators
No-Can you measure their requirements indirectly by use of time, defects, or cost? (Customer dissatisfaction can be measured by time in queue, abandon rate, etc.)
Yes - Use Control Charts to Track these Quality Indicators
No-Can you measure their requirements indirectly by use of survey?
Yes - Use Surveys To Gather Customer Feedback

Do you need help with data gathering?

Process Indicators

Are there hand-off or decision points earlier in the process where you could measure and predict your ability to meet the customer's requirements? (e.g., number of service orders errored out by the system before implementation will help predict the commitments missed.)
Yes - Use Control Charts to Track these Process Indicators
No-Can you measure these indicators indirectly by use of time, defects, or cost? (Customer dissatisfaction can be measured by time in queue, abandon rate, etc.)
Yes - Use Control Charts to Track these Process Indicators

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