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Jay Arthur
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Copyright © 2008
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 Problem
Solving
RECOMMENDATION
Use the Problem Solving Process to identify the root
causes of delay, waste, rework, and cost. Like a weed in a garden, we must
pull up the root as well as the visible part of the plant (the symptom)
to ensure that the problem will never come back.
Select team members who have direct experience with the problem and
it's ongoing cost to the company, customers, and employees.
 Process
Definition
Is your process defined using a flowchart? Yes
No-Use Process Flowcharts to Define the Process
Value Added Flow Analysis
Have you identified and removed any non-value added idle time (arrows),
activities (boxes), or rework loops from your process? Yes
No-Use Value-Added Flow Analysis To Remove Non-Value
Added Steps from the Process
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