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Jay Arthur
888-468-1537
303-756-9144
KnowWare
International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224

We help people think!
Copyright © 2008
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Review, Recognize, Reward, and Refocus
You've set a BHAG (Big Hairy Audacious Goal)
You've analyzed root causes and implemented countermeasures.
You've tracked results.
Now what?
Review the results: What worked? What didn't? How much progress did
you make toward your BHAG? What did you learn that will help you with the
next project?
Recognize the team: Have them present their success story to an appreciative
leadership team (a skeptical leadership team can kill Six Sigma with one review)
and their peers.
Reward the team: Popcorn parties? Team Jackets? Off-site experiential
learning? Does the team like being, doing, relating or learning?
Ask: What's important to you about having worked on this project? Tailor
your reward to match the team.
Refocus: What's the next area of improvement? What's our next BHAG?
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