Honor Your Progress

Jay Arthur
888-468-1537
303-756-9144
KnowWare International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224

We work with companies
that want to fire up their profits using
Lean Six Sigma

Copyright © 2011

Review, Recognize, Reward, and Refocus

You've set a BHAG (Big Hairy Audacious Goal)

You've analyzed root causes and implemented countermeasures.

You've tracked results.

Now what?

Review the results: What worked? What didn't? How much progress did you make toward your BHAG? What did you learn that will help you with the next project?

Recognize the team: Have them present their success story to an appreciative leadership team (a skeptical leadership team can kill Six Sigma with one review) and their peers.

Reward the team: Popcorn parties? Team Jackets? Off-site experiential learning? Does the team like being, doing, relating or learning?
Ask: What's important to you about having worked on this project? Tailor your reward to match the team.

Refocus: What's the next area of improvement? What's our next BHAG?

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