Costly Battery Recall at Dell
Dell recalled 4.1 million batteries for laptops built between April Fool's Day 2004 and July 18, 2006. While known for their quality, it seems that crimping of metal strips in Sony's production of the Lithium batteries left tiny shards of metal in the battery that can cause it to short and overheat.
Estimated cost of this recall: $200-400 million. Ouch!
Kudos to Dell and Sony for admitting the problem and stepping up to its resolution.
While quality may not be totally free, as Phil Crosby once said, the cost of
poor quality can be brutal.
What are you doing to plug the leaks in your cash flow?
Jay Arthur, the KnowWare
â Man, works with companies that want to plug the leaks in their cash flow. Jay specializes in Lean Six Sigma for Health Care and Information Systems applications: ordering, billing, purchasing, and payments. He is the author of Six Sigma Simplified and the QI Macros SPC Software for Excel.
mailto:knowwareman@mindspring.com
http://www.qimacros.com
2253 S. Oneida St, Ste D
Denver, CO 80224
303-756-9144 (888) 468-1537
Toyota Tops in Satisfaction Survey
Tuesday's Rocky Mountain News article by Tom Krisher reported that Toyota leads customer satisfaction in the automotive industry with a record score of 87 out of 100. One point back at 86 were:
- Toyota Lexus
- Honda
- GM (Buick)
It's tight at the top, but overall rankings are up a point (which from a pure variability standpoint isn't much). Is it really a trend or just natural variation? Only time will tell.
Jay Arthur, the KnowWare
â Man, works with companies that want to plug the leaks in their cash flow. Jay specializes in Lean Six Sigma for Health Care and Information Systems applications: ordering, billing, purchasing, and payments. He is the author of Six Sigma Simplified and the QI Macros SPC Software for Excel.
mailto:knowwareman@mindspring.com
http://www.qimacros.com
2253 S. Oneida St, Ste D
Denver, CO 80224
303-756-9144 (888) 468-1537
