Toyota Tops in Satisfaction Survey
Tuesday's Rocky Mountain News article by Tom Krisher reported that Toyota leads customer satisfaction in the automotive industry with a record score of 87 out of 100. One point back at 86 were:
- Toyota Lexus
- Honda
- GM (Buick)
It's tight at the top, but overall rankings are up a point (which from a pure variability standpoint isn't much). Is it really a trend or just natural variation? Only time will tell.
Jay Arthur, the KnowWare
รข Man, works with companies that want to plug the leaks in their cash flow. Jay specializes in Lean Six Sigma for Health Care and Information Systems applications: ordering, billing, purchasing, and payments. He is the author of Six Sigma Simplified and the QI Macros SPC Software for Excel.
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