Plug The Leaks In Your Cash Flow

Costly Battery Recall at Dell

Dell recalled 4.1 million batteries for laptops built between April Fool's Day 2004 and July 18, 2006. While known for their quality, it seems that crimping of metal strips in Sony's production of the Lithium batteries left tiny shards of metal in the battery that can cause it to short and overheat.

Estimated cost of this recall: $200-400 million. Ouch!

Kudos to Dell and Sony for admitting the problem and stepping up to its resolution.

While quality may not be totally free, as Phil Crosby once said, the cost of poor quality can be brutal.

What are you doing to plug the leaks in your cash flow?

Jay Arthur, the KnowWareâ Man, works with companies that want to plug the leaks in their cash flow. Jay specializes in Lean Six Sigma for Health Care and Information Systems applications: ordering, billing, purchasing, and payments. He is the author of Six Sigma Simplified and the QI Macros SPC Software for Excel.

mailto:knowwareman@mindspring.com
http://www.qimacros.com
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Denver, CO 80224

303-756-9144     (888) 468-1537

posted by Jay Arthur @ 5:34 AM