Printer SNAFU
The printer that wouldn't print was returned to OfficeMax. I requested a replacement. They told me it was out of stock and would be delivered as soon as it arrived.Yesterday, FedEx Ground showed up with a printer, but it was a black-and-white Brother, not the HP Color Laserjet I'd ordered. "Wrong printer," I said when then FedEx guy asked for a signature.
So I'm sure OfficeMax has to pay for the freight out and back, plus the rework to get the right printer shipped and then pay the freight to send the right printer. Based on the weight of the printer, I'd guess that cost at $25 per trip.
You have to wonder how any OfficeMax employee could confuse an HP2840 Color Laserjet with a Brother 9900 laserjet (B/W). I'm sure they're in different parts of the warehouse.
You'd think there would be a way to mistake proof that process.
Businesses often try to rationalize these kinds of mistakes by saying that my experience was a rare exception. I disagree. If I can experience it at all that means it's systemic and deeply rooted in how they do business.
I can tell you that OfficeMax's customer service has improved, but their delivery still stinks. Sell your stock now. It's only a matter of time.
mailto:knowwareman@mindspring.com
http://www.qimacros.com
2253 S. Oneida St, Ste D
Denver, CO 80224
303-756-9144 (888) 468-1537
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