Tuesday, February 22, 2005

Can Speed Save Lives?

According to the story in the Valentine's day edition of the Rocky Mountain
News, Swedish Medical Center has "quadrupled the treatment success rate"
for stoke patients. That's a 400% improvement.

How? Speed! "People used to lay in the hospital for days without getting
any help. Now, they get help in minutes," says Capt. Ted Hockenberry of
West Metro Fire Rescue.

1. Paramedics evaluate a patient for symptoms of a stroke on the way to the
hospital.
2. They alert the hospital which clears their CAT scans and other services
for arrival of the patient.
3. Patients go directly from the ambulance to the CAT scan for evaluation.

"Time is brain," says Dr. Donald Frei. Patients treated with clot busting
drugs within three hours of the onset of a stroke recover most rapidly.

Lesson: Eliminate delay and integrate the elements of the process, from
paramedics to rehabilitation, and you can save lives.

You don't have to be in a life-saving job to eliminate the delay and
integrate the elements of your mission-critical business processes. Just
use the essential tools of Lean Simplified to simplify, streamline and
accelerate your business to maximize results and profits. Haven't you
waited long enough to start getting your business hooked on speed?

Jay Arthur, the KnowWare Man, works with companies that want to plug the
leaks in their cash flow. Jay is the only consultant who specializes in
transactional Six Sigma for IT and Financial applications: ordering,
billing, purchasing, and payments. He is the author of Six Sigma Simplified.

mailto:knowwareman@mindspring.com
http://www.qimacros.com
2253 S. Oneida St, Ste D
Denver, CO 80224

303-756-9144 (888) 468-1537

Lost Luggage Costs $1.6 Billion

The February 22nd Rocky Mountain News reports that lost luggage costs
airlines worldwide an estimated $1.6 billion for approximately 20 million
lost bags.

While the percent of mishandled and misdirected bags is only 0.7% (4 Sigma
or 6,280 bags-per-million), it costs an estimated $87.50 per lost bag to
correct the problem (tracking and delivery).

If airlines could drive mishandled bags to 5 Sigma (233 BPM), the savings
would be over $500,000 per million bags or about $0.50/bag. Multiply this
times the billions of bags flown every year and you've got something to
counteract the rising costs of fuel.

One of the root causes: delays through baggage screening.
Solution: Lean thinking applied to baggage screening.

One of the defects: misdirected bags
Solution: Dirty 30 root cause analysis focused on misdirected bags.

Jay Arthur, the KnowWare Man, works with companies that want to plug the
leaks in their cash flow. Jay is the only consultant who specializes in
transactional Six Sigma for IT and Financial applications: ordering,
billing, purchasing, and payments. He is the author of Six Sigma Simplified.

mailto:knowwareman@mindspring.com
http://www.qimacros.com
2253 S. Oneida St, Ste D
Denver, CO 80224

303-756-9144 (888) 468-1537

Wednesday, February 16, 2005

The 2005 Pulse of Leadership

According to the Leadership Pulse Study from the Stephen M. Ross School of Business at U. of Michigan, when asked "What are you doing to improve your company's performance beyond cutting costs?", the top response was:
27% said they are undertaking company-wide performance improvement initiatives to refine current processes.

Haven't you waited long enough to start plugging the leaks in your cash flow?