Wednesday, January 05, 2005

Vital Few, Not The Trivial Many

Dr. Juran said it many years ago: Focus on the "vital few, not the trivial
many."

This is the essence of Pareto's Rule, but few people abide by it. Most
managers start by selecting a team of people and then sending them off to
solve a problem. Most of the time these teams fumble around trying to find
where to start and take months to find even meager gains.

The best way to solve a problem is to start from your data about the
problem, let the data narrow your focus to the vital few real problems,
then let the data dictate who should be on the team. The counts of misses,
mistakes, errors, waste and rework will always narrow your focus to
problems that can be solved. Then you can identify the vital few employees
with the most knowledge about how to solve that particular problem, but not
before.

To plug the leaks in your cash flow, focus on the vital few, not the trival
many.

Jay Arthur, The KnowWare Man
KnowWare International Inc
2244 S Olive St
Denver, CO 80224
303-756-9144
888-468-1537
www.qimacros.com


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