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© 2007 KnowWare
International, Inc. DBA LifeStar
2253 S. Oneida St., Ste 3D
Denver, CO 80224
Jay Arthur
888-468-1537
303-756-9144
Email Us
We help people think!
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Workshop Format
Prework to be ready for Workshop:
- Analyze TAT data (Jay Arthur)
- Gather Lab floor plans Hospital
- Identify available budget for improvements
- Interview Leadership for perceived opportunities
Lean Simplified Training - 4 Hours:
Participants will learn and identify:
- The Seven Speed Bumps that delay results
- The Five S's: Sort, Straighten, Shine, Standardize, and Sustain
- The Essence of Pull and One-Piece Flow
- Key Ingredients for Lean Redesign
On-site 5-S Coaching - 4 Hours:
Working sessions in the lab to identify and implement 5-S improvements.
Redesigning the Lab Coaching - 4 hours
Working session to redesign the lab for optimal speed, flexibility and
flow.
Sustaining The Improvement Training - 4 Hours:
Using their laptops or a computer lab, participants will learn the key
tools used to track and analyze metrics including: Line Graphs, Pareto
Charts, Ishikawa Diagram, Control Charts and Histograms. Participants
will learn how to use the QI Macros and Excel's pivot table function to
analyze data. Jay will coach team members in the selection and use of
tools.
Deliverables:
- A 5-S lab
- Improvement projects
- Lab technicians who understand how to streamline daily operations
and measure their success.
Training Outline
Lean Simplified Overview
- Lean vs Six Sigma: What method to use when.
- The Power Laws of Speed
- The Power Laws of Quality
- Eliminating non-value added waste (e.g., delay and rework) to improve
productivity
- Creating flow
- Standardizing, balancing and error-proofing your processes
Clutter is Waste!
- Using the 5-S (Sort, Straighten, Shine, Standardize, and Sustain)
to prepare the workspace for redesign
Spaghetti Diagrams and Value Stream Mapping: Breaking the Process
Mold
- Understand key differences between traditional process mapping and
value stream mapping
- Identify key metrics for value stream maps in the laboratory
- Identify improvement opportunities
Major labs found ways to reduce floor space by 20% and phlebotomist
and technician travel by over 50%.
5-S Workout
- Participants will spend the afternoon using the 5-S principles to
sort, straighten, and shine the lab. Procedures will be evaluated to
standardize and sustain the improvement.
Hint: If your lab is more than a few years old, get a dumpster
or two.
Walking is Waste!
- Redesign to reduce phlebotomist and technician travel in the lab (and
specimen travel as well)!
- Process redesign to reduce phlebotomist travel and reduce turnaround
times.
Lean Lab Redesign Workout
- Using current floor plans, teams will evaluate and choose improved
layouts for the lab workflow to reduce unnecessary travel.
- If appropriate and possible, the team may actually begin moving refrigerators,
analyzers and other equipment to accelerate results.
- Team will develop plans to implement design changes and measure results.
Materials
- Lean Simplified Workbook
- Six Sigma Simplified Workbook
- Lean, Six Sigma and SPC Quick Reference Cards
- QI Macros 30-day evaluation version
Investment: $9,997 (includes U.S. Travel)
- Optional: QI Macros $99/participant
© 2007 KnowWare International Inc. (888) 468-1537
knowwareman@qimacros.com
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