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Jay Arthur
888-468-1537
303-756-9144
KnowWare
International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224
We work with companies
that want to fire up their profits using
Lean Six Sigma
Copyright © 2011
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Jay has a unique ability to analyze complex situations and problems,
and quickly summarize them and offer direction.
- Brad Montgomery
Jay Arthur, the KnowWare Man,works with companies that want to plug the leaks in their
cash flow using Lean Six Sigma. Jay is the only improvement specialist
that understands how to pinpoint areas for improvement in processes,
people, and technology.
Jay is first and foremost a Money Belt;
he knows how to use data to pinpoint broken processes. Jay helps teams
understand their communication styles and restore broken connections.
Jay has 30 years experience developing software on everything from mainframes
to PCs.
My Story: I spent 21 years working in various parts of the Bell System - one
of the biggest and best cash cows of the last century. Like most businesses,
managers and employees used trial-and-error-the slowest method of improvement-to
reveal common sense ways to better the business.
In 1990, the Baby Bell I worked for started to implement TQM-Total Quality
Management. We trained team members and team leaders (greenbelts and blackbelts)
and started hundreds of teams. Frustrated by the glacial slowness and
paltry returns, a few of us started to look for ways to use TQM to drive
breakthrough improvements.
The first successful improvement project I worked on involved just myself
and the building manager. It seemed that we'd had a higher number of false
fire alarms than expected back in 1992. In just under four hours, we traced
the root cause to fire detectors that were being triggered by cell phones.
This kicked off national standards work to improve fire alarms. We were
able to reduce false fire alarms from 11 per year to just one. Watch Video.
In subsequent years I lead teams that, in a matter of months:
- Saved $20 million in postage expense
- Save $16 million in adjustment costs
- Reduced order errors in a wireless company from 17% to 3% in just
four months saving $250,000 a month in rework.
- Reduced denied insurance claims in a healthcare system that saved
$330,000 a month with simple process changes that could be implemented
immediately. Watch Video.
- Trained a toll road team that saved $1.5 million in expenses their
first year and an additional $1 million per year over the following
two years.
I have over 30 years of experience in aligning people, process, technology
in a wide variety of environments to deliver bottom-line business results. How can
I help you? Do you need to:
- Reduce or eliminate the three silent killers of productivity and profitability: delay, defects and deviation?
- Increase profits by plugging the leaks in your cash flow?
- Simplify, streamline and automate monthly reporting, defect tracking,
and supplier analysis?
- Improve communication by reducing conflict and confusion?
JAY ARTHUR is the author of Lean Six Sigma Demystified,
Lean Six Sigma for Hospitals, the Lean Six Sigma System, The QI Macros
SPC Software for Excel, Your Seventh Sense - How to think like a comedian, Debug Your Mental Software,
Motivate Everyone and the Motivation Profile.
P.S. You can reach Jay TOLL FREE at: (888) 468-1537 (303) 756-9144. Or
by email: knowwareman@qimacros.com.
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