Double Your Profits

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Jay Arthur
888-468-1537
303-756-9144
KnowWare International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224

We help people think!

Copyright © 2008

Plug the Leaks in Your Cash Flow

Could your business be more profitable? If you experience any firefighting, crisis management or heroic efforts to find and fix errors, you could be a lot more profitable. How much more? Most businesses throw away $20-$40 out of every $100 they spend because the cost of delays and defects are more, much more than most people think.

Imagine instead a world where there is no delay and there are no mistakes: you always get what you order immediately and the product or service always works right the first time and never needs to be returned or fixed.

For the last 20 years, Jay Arthur has been working with companies large and small to improve profits. He has found that every company suffers from three profit-eating maladies: lazy, crappy and wacky product syndrome.
Jay started with Total Quality Management (TQM) in the 1980s which became known as Lean Six Sigma in the late 1990s.

While there are tons of methods and tools available in Lean Six Sigma, Jay found that only a handful are required to create breakthrough improvements in speed, quality and profitability. And more than just methods and tools, you need a new and improved mindset to see the possibilities in your business.

Jay has found that if you only focus on increasing sales, you'll never maximize your profit. That there are power laws of speed and quality that when applied to your business allow you to increase profits exponentially.

The Three Demons of Lost Profit

• Lazy Product Syndrome - unnecessary delays between processing steps.
• Crappy Product Syndrome - defects, mistakes, errors, etc.
• Wacky Product Syndrome - deviation from the customer's target.

The Power Laws of Speed

The 3-57 Rule - Products or services are only being worked on for 3 minutes out of every 60.

The Dark Side of the 3-57 Rule: Trying to make your people faster is a waste of time because they only account for 3 minutes out of every 60. You have to make your product faster by eliminating the delay between processing steps.

The Power Laws of Quality

The 4-50 Rule - Pareto's 80/20 rule is a power law that just doesn't go far enough. 4% of any business is creating over half of the defects, deviation, rework and lost profit. So you don't have to fix everything, just a few key things to make dramatic improvements.

The Dark Side of the 4-50 Rule - 50% of an unfocused, widespread improvement effort will only yield 4% of the improvement.

Jay Arthur is the author of Lean Six Sigma Demystified (McGraw-Hill 2007) and the QI Macros SPC Software for Excel. Jay is a member of the National Speakers Association and a Lean Six Sigma Sensei.