Six Sigma Instructor's Guide

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Jay Arthur
888-468-1537
303-756-9144
KnowWare International, Inc.
DBA LifeStar
2253 S. Oneida
Ste 3D
Denver, CO 80224

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Copyright © 2008

Table of Contents

Making Six Sigma Payoff

Course Planning
Show-Do-Know
Course Agenda
Course Roadmap
Overview Module
Laser Focus Module
Problem Solving Module
Process Management Module
Short Course Roadmaps

Six Sigma Overview
SCORE Model

Quantum Improvement Planning
Voice of the Customer
Identify the Indicators
Master QI Story - Tree Diagram

Problem Solving
Double Your Speed
Value Analysis
Step 1-Define the Problem
Step 2-Analyze the Problem
Step 3-Countermeasures
Step 4-Results
Step 5-Standardization

Process Management
Define the Process-Flow Charts
Sampling
Check Stability and Capability
Control Charts
Monitoring System
Benchmarking and Reengineerin
QFD
Design of Experiments
Review Progress
Implementation Plan

Other Tools
Affinity Diagram
Arrow Diagram
Cost/Benefit-Force Field Analysis
Histogram
Matrix Diagram
Relationship Diagram
Systems Diagrams
Targets and Means
Tree Diagram